Demystifying Communications Risk

Mark Johnson is Chairman of The Risk Management Group, a consultancy specialising in operational and revenue risk management services for clients throughout the world. His earlier career included 10 years’ experience in narcotics enforcement, followed by senior roles in fraud control and communications risk management at Cable and Wireless, Nortel, and Ericsson.

• Chapter 1 Communications Fraud Control; Chapter 2 Revenue Assurance; Chapter 3 Managing Communications Revenue Risks; Chapter 4 Managing Insider Fraud, Nick Mann; Chapter 5 Money Laundering and Corruption; Chapter 6 ICT and Cyber Security Risks in Telecoms; Chapter 7 Other Risk Management Considerations; Chapter 8 Other Strategic Risks; Chapter 9 Conclusion: Towards a Unifying Theory for Communications Risk;

’...fraud is an ever present cost of staying in business and managing that fraud down to acceptable levels is one of the most important roles of operational management. That’s easy to say, but hard to execute. I picked up Mark Johnson’s Demystifying Communications Risk hoping for a few ideas on this front and I wasn’t disappointed...this book distils a great many years of practical experience in a presentable and practical form and is sure to be useful to those entering the realm of revenue management...’ Dave Birch, Director of Consult Hyperion ’...combined with real-life examples, many of its recommendations carry a weight of realism...This book will provide an interesting read for those who wish to establish, or tighten up risk management controls within their organisation...the book provides food for thought for anyone interested in risk management concepts that are easily transferable to other industries.’ Fraud Advisory Panel