Deliverology 101

Sir Michael Barber has been chief education advisor at Pearson since September 2011 and is the founder of Delivery Associates. In 2001, he founded the Prime Minister’s Delivery Unit in No10, Downing Street, which he ran until 2005. In this role he was responsible for ensuring delivery of the government′s domestic policy priorities across health, education, crime reduction, criminal justice, transport and immigration. The sustained focus on delivery from the heart of government, and the processes the PMDU developed, were a significant innovation in government, of interest to numerous other countries and global institutions such as the IMF and the World Bank. Tony Blair described the PMDU as “utterly invaluable.” From 2005 to 2011 he was a partner at McKinsey and Company where he played a leading role in creating a public sector practice and founded the global education practice. In 2009 he founded, in Washington DC, the Education Delivery Institute, a not-for-profit organisation that works with more than a dozen US States to apply systematic delivery approaches to improving outcomes in schools and public higher education. Since 2009, on behalf of the British government, he has visited Pakistan over 30 times to oversee a radical and, so far, successful reform of the Punjab education system.  He is the author of numerous books and articles, such as How to Run a Government published by Penguin in 2015 and Instruction to Deliver (Methuen 2008), which tells the story of his time in Downing Street, and was described by the Financial Times as “one of the best books about British government for many years.” Deliverology 101 is the textbook on how to deliver in government and was written as the curriculum for the Education Delivery Institute. Andy Moffit is a Senior Practice Expert and a co-founder of McKinsey & Company’s Global Education Practice. Moffit joined the firm in 2000 and has served clients in the financial services, non-profit and public sectors on a wide range of strategic and organizational issues. Since 2005, he has worked exclusively with education clients—large urban districts, state education departments, national foundations and nonprofits, and private companies—on large-scale reform and key strategic efforts. He is a frequent commentator at education sector conferences and publications. Moffit was an elementary school teacher in Houston, Texas from 1991-93 as a corps member of Teach For America. He is a graduate of the University of Michigan, Oxford University and Yale Law School, at which he studied education law and policy. He is based in McKinsey’s Boston office. Paul Kihn is an Associate Principal in McKinsey and Company′s Education Practice, where he specializes in human capital strategy, system transformation, and the delivery of large-scale reform. During his six years at McKinsey, Paul has worked with large urban school districts, local and national non-profits, and state and federal public sector agencies in K-12 and higher education. Prior to joining McKinsey, Paul worked as a public middle school teacher and administrator and community youth worker in South Africa, Ireland and New York City. He is a graduate of Yale College and Columbia University′s Teachers College and Graduate School of Business. He lives in Washington, DC.

• PrefaceAcknowledgmentsAbout the AuthorsHow to Read This Field GuideExecutive Summary1. Develop a Foundation for Delivery1A. Define Your Aspiration1B. Review the Current State of Delivery1C. Build the Delivery Unit1D. Establish a Guiding Coalition2. Understand the Delivery Challenge2A. Evaluate Past and Present Performance2B. Understand Drivers of Performance and Related System Activities3. Plan for Delivery3A. Determine Your Reform Strategy3B. Set Targets and Trajectories3C. Produce Delivery Plans4. Drive Delivery4A. Establish Routines to Drive and Monitor Performance4B. Solve Problems Early and Rigorously4C. Sustain and Continually Build Momentum5. Create an Irreversible Delivery Culture5A. Build System Capacity All the Time5B. Communicate the Delivery Message5C. Unleash the "Alchemy of Relationships"Frequently Asked QuestionsGlossaryAppendix A1 Delivery Capacity Review RubricAppendix A2 Assessment Framework Used by the Prime Minister′s Delivery UnitReferencesIndex

"Michael Barber has made a unique contribution to education reform by focusing firmly on how to get it done—delivery—as well as what to do. This book outlines steps that will enable courageous education leaders around the country to execute their plans and bridge the gap between hope and reality."