Debra Paul is the Managing Director of Assist Knowledge Development. She has worked in business analysis and business change for over 30 years and is the editor and co-author of the best-selling BCS publication, 'Business Analysis'. Christina Lovelock is Business Analysis Manager at University of Leeds and a director of the BA Manager Forum.

• Introducing the BA ServiceIntroducing the BA Service FrameworkRecruiting and Retaining Business AnalystsDeveloping the Business AnalystsEnabling the Business Analysts' Performance Standardising the BA ServiceApplying Software Tools to Support the BA ServiceLeading the Business Analysis ServiceOperating the Business Analysis ServiceDelivering a Customer-Oriented BA ServiceFostering a Business Analysis Service CultureImproving BA Service QualityMeasuring the Performance of the BA Service

This book contains a wealth of information and models to help BA leaders understand what their organisation needs from the BA function. The use of models and frameworks works particularly well; using an abstract concept to make sense of a concrete situation is, after all, the core of business analysis. This book also recognises the need to understand leadership as a distinct skillset, which is often overlooked within BA functions as many managers are promoted on the basis of technical excellence and may have little help developing their management competence. Whilst there are lots of ideas included in the book, I was particularly heartened that the importance of organisational context runs strongly throughout; this is not a “one size fits all” instruction manual, but rather a rich source of views and concepts to help BA leaders make the right choices for their own organisations. This book is recommended reading for anyone who has, or aspires to, a BA leadership role.Michelle Shakesheff, Head of Business Analysis, Close Brothers

Debra Paul is the Managing Director of Assist Knowledge Development. She has worked in business analysis and business change for over 30 years and is the editor and co-author of the best-selling BCS publication, 'Business Analysis'. Christina Lovelock is Business Analysis Manager at University of Leeds and a director of the BA Manager Forum.

• Introducing the BA ServiceIntroducing the BA Service FrameworkRecruiting and Retaining Business AnalystsDeveloping the Business AnalystsEnabling the Business Analysts' Performance Standardising the BA ServiceApplying Software Tools to Support the BA ServiceLeading the Business Analysis ServiceOperating the Business Analysis ServiceDelivering a Customer-Oriented BA ServiceFostering a Business Analysis Service CultureImproving BA Service QualityMeasuring the Performance of the BA Service

This book contains a wealth of information and models to help BA leaders understand what their organisation needs from the BA function. The use of models and frameworks works particularly well; using an abstract concept to make sense of a concrete situation is, after all, the core of business analysis. This book also recognises the need to understand leadership as a distinct skillset, which is often overlooked within BA functions as many managers are promoted on the basis of technical excellence and may have little help developing their management competence. Whilst there are lots of ideas included in the book, I was particularly heartened that the importance of organisational context runs strongly throughout; this is not a “one size fits all” instruction manual, but rather a rich source of views and concepts to help BA leaders make the right choices for their own organisations. This book is recommended reading for anyone who has, or aspires to, a BA leadership role.Michelle Shakesheff, Head of Business Analysis, Close Brothers

Debra Paul is the Managing Director of Assist Knowledge Development. She has worked in business analysis and business change for over 30 years and is the editor and co-author of the best-selling BCS publication, 'Business Analysis'. Christina Lovelock is Business Analysis Manager at University of Leeds and a director of the BA Manager Forum.

• Introducing the BA ServiceIntroducing the BA Service FrameworkRecruiting and Retaining Business AnalystsDeveloping the Business AnalystsEnabling the Business Analysts' Performance Standardising the BA ServiceApplying Software Tools to Support the BA ServiceLeading the Business Analysis ServiceOperating the Business Analysis ServiceDelivering a Customer-Oriented BA ServiceFostering a Business Analysis Service CultureImproving BA Service QualityMeasuring the Performance of the BA Service

This book contains a wealth of information and models to help BA leaders understand what their organisation needs from the BA function. The use of models and frameworks works particularly well; using an abstract concept to make sense of a concrete situation is, after all, the core of business analysis. This book also recognises the need to understand leadership as a distinct skillset, which is often overlooked within BA functions as many managers are promoted on the basis of technical excellence and may have little help developing their management competence. Whilst there are lots of ideas included in the book, I was particularly heartened that the importance of organisational context runs strongly throughout; this is not a “one size fits all” instruction manual, but rather a rich source of views and concepts to help BA leaders make the right choices for their own organisations. This book is recommended reading for anyone who has, or aspires to, a BA leadership role.Michelle Shakesheff, Head of Business Analysis, Close Brothers