Data Envelopment Analysis in the Service Sector

Dr. Georg Westermann is professor for Business Studies and Public Sector Management at the Hochschule Harz.

• Data Envelopment Analysis: Twenty Years Out.- Treating non-discretionary variables one way or the other: implications for efficiency scores and their interpretation.- Non-Radial Efficiency as Semi-Radial Efficiency.- Continuity of the BCC Efficiency Measure.- DEA Models via Goal Programming.- Bounded vs. Unbounded Noise in Efficiency Estimation: Performance of Alternative Estimators.- Price Indexes for Nonmarketed Goods.- Lessons Learned for DEA Practice from Health Care Applications in the UK.- Recent Advances in Data Envelopment Analysis: An Illustrative Application to the U.S. Public Accounting Industry.- Combining DEA and “Transformation-Stages”: Management Strategies for the Disability Service Units of the St. Georg Association.- DEA in the ecological context — An overview.- Measuring Public Spending Efficiency in Brazilian Municipalities: A Nonparametric Approach.- Efficiency and Productivity of Norwegian Colleges.- Efficiency and financial performances in telecommunications.