Customer Data Sharing Frameworks

Anton Didenko is a Senior Lecturer at the Faculty of Law and Justice, University of New South Wales (UNSW), Sydney, Australia.Natalia Jevglevskaja is a Research Fellow at the Faculty of Law and Justice, University of New South Wales (UNSW), Sydney, Australia.Ross P. Buckley is an Australian Research Council Laureate Fellow and a Scientia Professor at the University of New South Wales (UNSW), Sydney, Australia.

• 1. Introduction 2. Foundations of CDS 3.0 frameworks 3. Scope: Expansion of the framework and write access 4. Service providers’ perspective: the quest for greater participation 5. Customer perspective: the quest for customer trust 6. Enforcement: Efficiency and fairness 7. Regulation: Oversight and flexibility 8. Conclusions: twelve lessons for the world

“The authors are leading writers in the field of customer data sharing. All are academics at the UNSW School of Law and Justice. Anton Didenko is a Senior Lecturer and Natalia Jevglevskaja is a Research Fellow. Ross Buckley is the KPMG Law – King & Wood Mallesons Professor of Disruptive Innovation, and a Scientia Professor at UNSW. All three have a significant number of journal publications and conference papers published in this area and the team represents a group of the premier academics in this space. The book has a foreword by Dr Scott Farrell, one of the leading thinkers in the development of the Australian CDR. […] The major contribution of the book is making clear the value of customer data sharing frameworks in an economy-wide context. Although the writing team members are all academics, the book is very accessible. As a consequence, it will be valuable to a wide audience. This audience includes policy makers, regulators, regulatory advisors, lawyers, academics, and perhaps most importantly, strategists in the businesses which will be affected by customer data sharing frameworks. The volume points out that retail loyalty schemes are built on precisely the consumer data that works well in customer data sharing frameworks. If loyalty schemes could be ported, price and service level competition would improve in every sector where loyalty programs increase customer “stickiness”.” — Rob Nicholls, Professional Fellow, UTS Law, appearing in Australian Business Law Review 63, 2024