Curing Health Care

New Strategies for Quality Improvement

Häftad, Engelska, 2002

Av Donald M. Berwick, A. Blanton Godfrey, Jane Roessner

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Applying Quality-Assurance MethodsA Report on the National Demonstration Project on Quality Improvement in Health CareThis book is recommAnded for managers wanting to enhance service quality and productivity. By avoiding mistakes and useless units of activity, gains in productivity occur as quality improves.--Healthcare Financial ManagementLearn how health care organizations can use the quality improvement process to help regain control and hope in a time of frustration and skyrocketing costs. In ten key lessons, the authors demonstrate what works and does not work in actual practice. They present case examples of specific health care improvement projects ranging from transport of critically ill infants to quick turnaround of emergency lab specimens and to the generation of accurate Medicare bills.

Produktinformation

Utgivningsdatum2002-12-13
Mått156 x 229 x 22 mm
Vikt464 g
FormatHäftad
SpråkEngelska
Antal sidor336
FörlagJohn Wiley & Sons Inc
ISBN9780787964528

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Hälso- och sjukvård inom Medicin
Projektledning inom Ekonomi och ledarskap

Donald M. Berwick is president and CEO of the Institute for Healthcare Improvement and clinical professor of pediatrics and health care policy, Harvard Medical School. He is also an associate in pediatrics at Boston's Children's Hospital and a consultant in pediatrics at Massachusetts General Hospital. A. Blanton Godfrey is dean and Joseph D. Moore Professor, College of Textiles, North Carolina State University. He is the former chairman and CEO of the Juran Institute and the coeditor (with Joseph M. Juran) of Juran's Quality Handbook, Fifth Edition and the coauthor of Modern Methods for Quality Control and Improvement, Second Edition.Jane Roessner is a writer for the Institute for Healthcare Improvement

Foreword ixJoseph M. JuranPreface to the Paperback Edition: Ten Things We Know Now That We Wish We Had Known Then xiiiPreface xxxiiiThe Authors xli1. Symptoms of Stress in the Health Care System 12. Applying Quality Management to Health Care 183. Foundations of Quality Management 294. Using the Scientific Method to Define Problems 465. Organizing Quality Improvement Teams 676. The Diagnostic Journey 757. Implementing Successful Remedies 1098. Holding and ExtAnding the Gains 1349. Ten Key Lessons for Quality Improvement 144Afterword: Reflections on the Future 159David A. GarvinResource A: Participants in the National Demonstration Project 167Resource B: A Primer on Quality Improvement Tools 177Paul E. PlsekResource C: Three Project report 221Resource D: Key Readings in Quality Improvement 275Index 281