Curing Health Care

Donald M. Berwick is president and CEO of the Institute for Healthcare Improvement and clinical professor of pediatrics and health care policy, Harvard Medical School. He is also an associate in pediatrics at Boston's Children's Hospital and a consultant in pediatrics at Massachusetts General Hospital. A. Blanton Godfrey is dean and Joseph D. Moore Professor, College of Textiles, North Carolina State University. He is the former chairman and CEO of the Juran Institute and the coeditor (with Joseph M. Juran) of Juran's Quality Handbook, Fifth Edition and the coauthor of Modern Methods for Quality Control and Improvement, Second Edition.Jane Roessner is a writer for the Institute for Healthcare Improvement

• Foreword ixJoseph M. JuranPreface to the Paperback Edition: Ten Things We Know Now That We Wish We Had Known Then xiiiPreface xxxiiiThe Authors xli1. Symptoms of Stress in the Health Care System 12. Applying Quality Management to Health Care 183. Foundations of Quality Management 294. Using the Scientific Method to Define Problems 465. Organizing Quality Improvement Teams 676. The Diagnostic Journey 757. Implementing Successful Remedies 1098. Holding and ExtAnding the Gains 1349. Ten Key Lessons for Quality Improvement 144Afterword: Reflections on the Future 159David A. GarvinResource A: Participants in the National Demonstration Project 167Resource B: A Primer on Quality Improvement Tools 177Paul E. PlsekResource C: Three Project report 221Resource D: Key Readings in Quality Improvement 275Index 281