Scott Kostojohn acts as sales director and CRM architect for Madrona Solutions Group, a leading Seattle-based customer relations management consulting firm. Scott leverages his significant experience with various CRM platforms to support Madrona s clients during complex implementations. Prior to joining Madrona, Scott worked for Microsoft in a variety of roles, including product strategy with the Microsoft Dynamics CRM product development team. Previously, he was a CRM consultant at Equarius (now EMC), helping clients around the country implement CRM software solutions. Scott holds a bachelor of science degree in mechanical engineering from Cornell University.

• * Introduction * Components of CRM Success * Building a CRM Roadmap * Evaluating Software and Consultants * Planning the Initial CRM Implementation * Executing the Initial CRM Implementation * Maintaining and Evolving CRM

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Scott Kostojohn acts as sales director and CRM architect for Madrona Solutions Group, a leading Seattle-based customer relations management consulting firm. Scott leverages his significant experience with various CRM platforms to support Madrona s clients during complex implementations. Prior to joining Madrona, Scott worked for Microsoft in a variety of roles, including product strategy with the Microsoft Dynamics CRM product development team. Previously, he was a CRM consultant at Equarius (now EMC), helping clients around the country implement CRM software solutions. Scott holds a bachelor of science degree in mechanical engineering from Cornell University.

• * Introduction * Components of CRM Success * Building a CRM Roadmap * Evaluating Software and Consultants * Planning the Initial CRM Implementation * Executing the Initial CRM Implementation * Maintaining and Evolving CRM

Select Guide Rating

Scott Kostojohn acts as sales director and CRM architect for Madrona Solutions Group, a leading Seattle-based customer relations management consulting firm. Scott leverages his significant experience with various CRM platforms to support Madrona s clients during complex implementations. Prior to joining Madrona, Scott worked for Microsoft in a variety of roles, including product strategy with the Microsoft Dynamics CRM product development team. Previously, he was a CRM consultant at Equarius (now EMC), helping clients around the country implement CRM software solutions. Scott holds a bachelor of science degree in mechanical engineering from Cornell University.

• * Introduction * Components of CRM Success * Building a CRM Roadmap * Evaluating Software and Consultants * Planning the Initial CRM Implementation * Executing the Initial CRM Implementation * Maintaining and Evolving CRM

Select Guide Rating