Paresh Wankhade is Professor of Leadership and Management at Edge Hill University, UK.Leo McCann is a Professor of Management at University of York, UK.Pete Murphy is a Professor of Public Policy and Management at Nottingham Trent University, UK.

• Acknowledgments Chapter 1Introduction to Critical Perspectives on the Management and Organization of Emergency ServicesParesh Wankhade, Leo McCann and Peter MurphyChapter 2Emergency services architecture: JESIP and Interoperability Carl Daniels Chapter 3History of the UK Paramedic ProfessionBob Fellows and Graham HarrisChapter 4Personal Reflections on Fire and Rescue Service Incident CommandRoy WilshireChapter 5Quo Vadis: Eight Possible scenarios for Changes in the Ambulance Services.Andy NewtonChapter 6Galvanising partnership and communities to tackle domestic violence & abuse: Why wicked problems have no easy solutions?Linda ReidChapter 7Beyond the Scope of Managerialism: Explaining the Organisational Invisibility of Police WorkCliff BaconChapter 8Reaching out across the theory-practice divide? Impact, participation and change in post-disaster reconstruction Yiwen Lin, Mihaela Kelemen and Lindsay HamiltonChapter 9The Professionalisation of the Police in England and Wales: A Critical AppraisalSimon HoldawayChapter 10Changing Landscapes, Challenging Identities - Policing in England and WalesSarah CharmanChapter 11From extreme to mundane? The changing face of paramedicine in the UK Ambulance ServiceJo Brewis and Richard Godfrey Chapter 12Decision making at the front-line: the role of choice architecture in NHS paramedic judgements over patient conveyanceAndrew Weyman and Rachel O’HaraChapter 13A comparative appraisal of recent and proposed changes to the fire and rescue services in England and Scotland.Pete Murphy, Katarzyna Lakoma, Kirsten Greenhalgh and Lynda TaylorChapter 14 Rethinking the new ‘leadership’ mainstream: An historical perspective from the National Health ServiceMark LearmonthChapter 15Public Confidence in the Police: A critical review and interrogation of construct clarityBasit Javid and Kevin MorrellChapter 16Balancing formal and informal support for psychological health in emergency services: creating multiple pathways for ambulance staffAshlea Kellner, Keith Townsend, Rebecca Loudoun, Tiet-Hanh Dao-Tran and Adrian WilkinsonChapter 17Commissioners, Mayors and Blue Lights: Reviewing the Prospects for Integrated Emergency Service GovernanceRachel AshworthChapter 18Conclusion: Understanding Emergency Services in Austerity ConditionsLeo McCann, Paresh Wankhade, and Peter MurphyList of Contributors Index