Since 1997 Jörg Leonhardt has been working for the German Air Traffic Control Services (DFS). His main responsibilities are Critical Incident Stress Management (CISM) and Human Factors in the Safety Management Division. Joachim Vogt is Associate Professor for Work and Organisational Psychology at Copenhagen University. He is a Fellow of the German Psychology Association, the British Association of Cognitive Neuroscience, and the European Association for Aviation Psychology.

• Chapter 1 Introduction, Joachim Vogt, Jörg Leonhardt; Chapter 2 Importance of CISM in Modern Air Traffic Management (ATM), Ralph Riedle; Chapter 3 Critical Incident Stress Management in Aviation: A Strategic Approach, Jeffrey T. Mitchell; Chapter 4 Critical Incident, Critical Incident Stress, Post Traumatic Stress Disorder – Definitions and Underlying Neurobiological Processes, Jörg Leonhardt, Joachim Vogt; Chapter 5 Critical Incident Stress Management Intervention Methods, Jörg Leonhardt; Chapter 6 A Brief History of Crisis Intervention Support Services in Aviation, Jeffrey T. Mitchell; Chapter 7 Critical Incident Stress Management in Air Traffic Control (ATC), Jörg Leonhardt; Chapter 8 Critical Incident Stress Managementin Airlines, Johanna O’Flaherty; Chapter 9 Critical Incident Stress Management at Frankfurt Airport (CISM Team FRAPORT), Walter Gaber, Annette Drozd; Chapter 10 Case Study Lake Constance (Überlingen), Jörg Leonhardt, Carol Minder, Sabine Zimmermann, Ralf Mersmann, Ralf Schultze; Chapter 11 Training in Critical Incident Stress Management – Principles and Standards, Victor Welzant, Amie Kolos; Chapter 12 Cost Benefit Analysis of a Critical Incident Stress Management Program, Joachim Vogt, Stefan Pennig Appendices;

'The editors say that this volume was needed because most other information sources about critical incident stress management (CISM) relate to fire fighters and emergency rescue personnel. But crisis management in aviation also involves air traffic control, airports and airlines - each of which must coordinate its efforts with the others in many accidents and incidents.' AeroSafety World, April 2007 'There are a few reasons why this book should be required reading for all those wishing to know more about CISM. Perhaps the chief reason for placing this bookmon your reading list is its attention to the details of what CISM is designed to be.' International Journal of Applied Aviation Studies, Vol 8, No 1, 2008 'Finally - a major work of applied Critical Incident Stress Management for an industry sorely in need of stress reduction programs. Having international significance for airline employees, air traffic controllers, and airport personnel, Critical Incident Stress Management in Aviation provides the reader with the necessary historical background, current research, and technical aspects of Critical Incident Stress Management. From the perspectives of leaders in the field of crisis intervention, the authors detail the "how to's" for implementation, administration, procedural guidelines, and evaluation for the aviation industry, and include sections on strategic and tactical support. Critical Incident Stress Management in Aviation is an outstanding and powerful book which opens new frontiers in the application of Critical Incident Stress Management, and is an essential text - a "must have" book for practitioners, planners, and researchers in the field of aviation, as well as graduate students in psychology, social work, and police science.' Richard L. Levenson, Jr., Psy.D., C.T.S. Licensed Psychologist, New York State; Editor, International Journal of Emergency Mental Health 'The authors are "the" current experts on CISM, Jörg Leonhardt is the father of CISM courses to train peers and currently work in Langen for the DFS, and Joachim Vogt is a well known Psychology Professor in the Copenhagen University, specialized in aviation psychology.' The Controller, March 2007