Crisis Management, Destination Recovery and Sustainability

James Kennell is Reader in the School of Hospitality and Tourism Management at the University of Surrey in the United Kingdom.Priyakrushna Mohanty is an Assistant Professor in the Department of Business Administration (Tourism), Christ University, Bengaluru, India.Anukrati Sharma is the Head and Associate Professor of the Department of Commerce and Management, University of Kota, Kota, Rajasthan, India.Azizul Hassan is a member of the Tourism Consultants Network of the UK Tourism Society.

• Introduction: Tourism at a Crossroads Section 1 – Key Concepts 1. Tourism at a Crossroads - Ignoring, Adopting, or Embracing Alternative Pathways for More Sustainable Post-Pandemic Tourism Development 2. Crisis Management: managing tourism in the face of adversity 3. Destination Recovery: Recovery of the post-pandemic tourism destination economy 4. Sustainability and Destination Recovery: alternatives to overcome the crossroads of the pandemic crisis Section 2 – Case Studies 5. Inducing Domestic Tourism through Stokvels in South Africa: Post- COVID19 Tourism Recovery in the Global South 6. Innovative Marketing Strategies During Tourism Recovery in the Post COVID-19 Period in Nigeria 7. The COVID-19 Pandemic and Risk Analysis in Tourism Destinations: Insights from Queen of Hills ‘Mussoorie’ 8. Searching for a Break from the Drudgery of Daily Din: Analyzing Millennials’ Quest for Spirituality and Well-being during the Covid-19 Pandemic 9. Turkey’s Tourism Recovery Process during COVID-19: Policy, Planning and Management 10. Restore, reorient, and reinvigorate: A localisation and sensemaking approach to crisis recovery 11. Building trust among tourists in the post COVID-19 period: the role of external quality certifications 12. Judging the Resilience of Online Learning for Hospitality Courses During COVID-19 13. The Use of Food Delivery Applications in the Restaurant Industry During the COVID-19 – Crisis: Consumers’ Perspectives 14. The COVID-19 Pandemic and (Re)considerations of Occupational Stress in New York City’s Hospitality Industry 15. Community-based Tourism as a post COVID-19 development strategy in agricultural communities 16. Recovery of hotel occupancy using risk management of supply chains in the COVID-19 Pandemic Context at the US-Mexico border 17. Virtual tourism and digital communication in the context of the post-pandemic scenario 18. COVID-19 and Changing Realities in the Food & Beverage Sector: Exhibiting the Indian Chefs’ Perspective

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