Neil Thompson is an independent writer, producer of online learning resources and a visiting professor at the Open University, with decades of experience helping individuals and organisations to address problems and fulfil their potential. In a long career, he has provided training and consultancy services to over 100 organisations, spoken at conferences and seminars in 13 different countries and has won awards for the quality and impact of his work. He has held full or honorary professorships at five UK universities and is widely published across the human services.

• Welcome About the author Acknowledgements Foreword Introduction Why a manual? Who is it for? How do I use it? Part One: Crisis theory Introduction Chapter 1 Crisis theory: old and new Chapter 2 The positive dimension of crisis Chapter 3 Crisis and trauma Chapter 4 Existential and spiritual dimensions of crisis Part Two: Crisis intervention Introduction Chapter 5 Assessment Chapter 6 Intervention Chapter 7 Case examples Chapter 8 Exploring the implications Chapter 9 Self care Part Three: Tackling discrimination and oppression Introduction Chapter 9 Anti-discriminatory practice Chapter 10 Empowerment Conclusion Guide to further learning

Neil Thompson is an independent writer, producer of online learning resources and a visiting professor at the Open University, with decades of experience helping individuals and organisations to address problems and fulfil their potential. In a long career, he has provided training and consultancy services to over 100 organisations, spoken at conferences and seminars in 13 different countries and has won awards for the quality and impact of his work. He has held full or honorary professorships at five UK universities and is widely published across the human services.

• Welcome About the author Acknowledgements Foreword Introduction Why a manual? Who is it for? How do I use it? Part One: Crisis theory Introduction Chapter 1 Crisis theory: old and new Chapter 2 The positive dimension of crisis Chapter 3 Crisis and trauma Chapter 4 Existential and spiritual dimensions of crisis Part Two: Crisis intervention Introduction Chapter 5 Assessment Chapter 6 Intervention Chapter 7 Case examples Chapter 8 Exploring the implications Chapter 9 Self care Part Three: Tackling discrimination and oppression Introduction Chapter 9 Anti-discriminatory practice Chapter 10 Empowerment Conclusion Guide to further learning

Neil Thompson is an independent writer, producer of online learning resources and a visiting professor at the Open University, with decades of experience helping individuals and organisations to address problems and fulfil their potential. In a long career, he has provided training and consultancy services to over 100 organisations, spoken at conferences and seminars in 13 different countries and has won awards for the quality and impact of his work. He has held full or honorary professorships at five UK universities and is widely published across the human services.

• Welcome About the author Acknowledgements Foreword Introduction Why a manual? Who is it for? How do I use it? Part One: Crisis theory Introduction Chapter 1 Crisis theory: old and new Chapter 2 The positive dimension of crisis Chapter 3 Crisis and trauma Chapter 4 Existential and spiritual dimensions of crisis Part Two: Crisis intervention Introduction Chapter 5 Assessment Chapter 6 Intervention Chapter 7 Case examples Chapter 8 Exploring the implications Chapter 9 Self care Part Three: Tackling discrimination and oppression Introduction Chapter 9 Anti-discriminatory practice Chapter 10 Empowerment Conclusion Guide to further learning