Crisis and Disaster Management for Tourism

Dr Ritchie is a Senior Lecturer in the School of Tourism at the University of Queensland, Australia. His research interests have focused on city and capital tourism, visitor behaviour and tourism marketing. He has also published extensively in the area of tourism crisis and disaster planning, management and recovery, in journals such as Tourism Management, the Journal of Travel and Tourism Marketing and Current Issues in Tourism. He is also co-editor of the Journal of Hospitality and Tourism Management and on the editorial board of four tourism journals including Tourism Recreation Research.

• Part A: Setting the Context for Tourism Crisis and Disaster Management1. Introduction to Tourism Crisis and Disaster Management2. Classifying and Understanding Tourism Crises and Disasters3. Strategic Crisis and Disaster Planning and ManagementPart B: Tourism Crisis and Disaster Prevention and Planning4. Tourism Crisis Prevention and Disaster Mitigation5. Tourism Disaster and Crisis Preparedness and PlanningPart C: Tourism Crisis and Disaster Response, Implementation and Management6. Coordination, Control and Resource Allocation7. Crisis and Disaster Communication and Recovery MarketingPart D: Tourism Crisis and Disaster Recovery, Resolution and Feedback8. Long Term Recovery and Resolution9. Knowledge Management and Organisational Learning10. Conclusion and Reflections on Tourism Crisis and Disaster Management

Lucid, comprehensive and well-illustrated this book raises the bar in studies of disasters and crises in tourism. Richly informed with cases from around the globe and dealing with timely and topical issues, it should become a standard reference for policy-makers and practitioners, not to mention students as the tourism managers of tomorrow.