Creating Powerful Brands

• 1. Why it is important to create powerful brands 2. Understanding the branding process 3. How consumers choose brands 4. How consumer brands satisfy social and psychological needs 5. Business to business branding 6. Service brands 7. Retailer issues in branding 8. Brands on the internet 9. How powerful brands beat competitors 10. The challenge of developing and sustaining added values 11. Brand planning 12. Brand evaluation

'Creating a powerful brand is a journey not a destination. This book is the definitive road map. Whether you are new to branding, an experienced brand manager or a senior executive wishing to keep abreast of the changing brand environment this book should be permanently on your desk.' - Anthony Thomson, Co-founder, Metro Bank; Chairman, the Financial Services Forum'As a textbook that brings together the theory and examples of how branding works in practice, it really can’t be bettered.' - Loyalty Magazine'[A] classic ... an invaluable brand in itself.' - Veronika V. Tarnovskaya, Journal of Brand Management 'An excellent book. It is well written, perfectly structured, full of knowledge with an invisible power to professionally and artistically acquaint the reader to the world of brands. I strongly recommend it for consultants, marketing managers, business managers, college professors and students.' - Dr Yannis Suvatjis, Athens Graduate School of Management'An exemplar testimony of an enduring brand, which retains crispness and relevance to brand managers and academics. de Chernatony’s authenticity in incorporating new developments in customer co-creation of brands, brand adaptability, service employees as brand ambassadors and many other innovations reflects his own leading cutting-edge role in extending the brand literature domain.' - Bill Merrilees, Griffith University, Australia'A book that all serious brand managers will wish to frequently refer to and to have close at hand.' - John M.T. Balmer, Brunel University & University of Bradford, UK'A wide-ranging survey of theory and practice has now been brought bang up-to-date.' - Robert Jones, Wolff Olins and Norwich Business School'Since its launch in 1992 this book has become a must have on the book shelf. In updating it has simply ensured it will retain that status for the next generation of brand owners and consultants' - Nick Kendall, Group Strategy Director, BBH Ltd'Every business person should read this fresh, contemporar and inspiring book.' - Andrej Pompe, Brand Business School, Slovenia‘Interesting, lively and inspiring to read, [the book] is extremely well written and useful to branding professionals students’ – Robert D Green, Journal of Product and Brand Management