'This exciting book provides a satisfying blend of theory and practice with vignettes of practice that bring the text to life.'Dr Graham Curtis Jenkins, Director, Counselling in Primary Care Trust. 'This is an excellent text that deals with the burgeoning areas of counselling and communication skills.'British Journal of Medical Psychology. 'It gives useful diagrams and models for interviewing, illustrating the text throughout with real patients. Overall it is an interesting and very readable book.'Practice Nurse. 'Although all the chapters are good, those dealing with "listening to stories about illness and health" and "rehabilitation counselling" are particularly impressive. I would not hesitate in recommending this book to nurses.'Journal of Community Nursing.