Joshua Riff, MD, MBA, is the Chief Medical Director for Target Corporation, where he oversees the safety and quality of over 1650 pharmacies and 44 clinics.Sandra Ryan, MSN, CPNP, FAANP, the first chief NP officer in the convenient care industry, is a founding officer at Take Care Health Systems, She currently leads 1,300 NPs and PAs who practice at Take Care Clinics, walk-in clinics at 360 Walgreens drugstores in 19 states.Tine Hansen-Turton, MGA, JD, FCCP, FAAN, is the chief strategy officer of Public Health Management Corporation (PHMC), where she develops and supports PHMC's overall strategy and leads partnership development around new and emerging business opportunities.

• Foreword -- Dr. James Smith, Founder of retail medicineIntroductionAuthor ReflectionI. Anatomy of a retail clinica. Descriptionb. Current playersc. FormatsII. History of retail clinicsIII. Building and Supplying a retail clinicIV. Understanding the consumer mind set: patient satisfactionV. The dollars and cents of running a clinicVI. Triage and out of scope careVII. Qualitya. Studies of qualityb. Quality metrics to look atc. Quality initiativesVIII. Approach to the patient in the retail clinic with a cougha. Approachb. Red flagsc. Differential Diagnosisd. Treatmenti. Rxii. OTCiii. Home careIX. Approach to the patient with a sore throatX. Rashesa. Common rashes and treatmentb. Rashes you cannot missXI. Ear PainXII. Dysuria and urinary complaintsXIII. Eye discharge and the painful eyeXIV. Approach to the patient with a feverXV. Vital signs: What to do with abnormalitiesXVI. Specific populationsa. Elderlyb. Pediatricsc. DisabledXVII. Vaccinations in the retail clinicXVIII. The role of the collaborative physicianXIX. Partnering with the Primary care physician and the medical homeXX. Virtual strategies and expansion of scopeXXI. The future of retail care and healthcare reform

Joshua Riff, MD, MBA, is the Chief Medical Director for Target Corporation, where he oversees the safety and quality of over 1650 pharmacies and 44 clinics.Sandra Ryan, MSN, CPNP, FAANP, the first chief NP officer in the convenient care industry, is a founding officer at Take Care Health Systems, She currently leads 1,300 NPs and PAs who practice at Take Care Clinics, walk-in clinics at 360 Walgreens drugstores in 19 states.Tine Hansen-Turton, MGA, JD, FCCP, FAAN, is the chief strategy officer of Public Health Management Corporation (PHMC), where she develops and supports PHMC's overall strategy and leads partnership development around new and emerging business opportunities.

• Foreword -- Dr. James Smith, Founder of retail medicineIntroductionAuthor ReflectionI. Anatomy of a retail clinica. Descriptionb. Current playersc. FormatsII. History of retail clinicsIII. Building and Supplying a retail clinicIV. Understanding the consumer mind set: patient satisfactionV. The dollars and cents of running a clinicVI. Triage and out of scope careVII. Qualitya. Studies of qualityb. Quality metrics to look atc. Quality initiativesVIII. Approach to the patient in the retail clinic with a cougha. Approachb. Red flagsc. Differential Diagnosisd. Treatmenti. Rxii. OTCiii. Home careIX. Approach to the patient with a sore throatX. Rashesa. Common rashes and treatmentb. Rashes you cannot missXI. Ear PainXII. Dysuria and urinary complaintsXIII. Eye discharge and the painful eyeXIV. Approach to the patient with a feverXV. Vital signs: What to do with abnormalitiesXVI. Specific populationsa. Elderlyb. Pediatricsc. DisabledXVII. Vaccinations in the retail clinicXVIII. The role of the collaborative physicianXIX. Partnering with the Primary care physician and the medical homeXX. Virtual strategies and expansion of scopeXXI. The future of retail care and healthcare reform

Joshua Riff, MD, MBA, is the Chief Medical Director for Target Corporation, where he oversees the safety and quality of over 1650 pharmacies and 44 clinics.Sandra Ryan, MSN, CPNP, FAANP, the first chief NP officer in the convenient care industry, is a founding officer at Take Care Health Systems, She currently leads 1,300 NPs and PAs who practice at Take Care Clinics, walk-in clinics at 360 Walgreens drugstores in 19 states.Tine Hansen-Turton, MGA, JD, FCCP, FAAN, is the chief strategy officer of Public Health Management Corporation (PHMC), where she develops and supports PHMC's overall strategy and leads partnership development around new and emerging business opportunities.

• Foreword -- Dr. James Smith, Founder of retail medicineIntroductionAuthor ReflectionI. Anatomy of a retail clinica. Descriptionb. Current playersc. FormatsII. History of retail clinicsIII. Building and Supplying a retail clinicIV. Understanding the consumer mind set: patient satisfactionV. The dollars and cents of running a clinicVI. Triage and out of scope careVII. Qualitya. Studies of qualityb. Quality metrics to look atc. Quality initiativesVIII. Approach to the patient in the retail clinic with a cougha. Approachb. Red flagsc. Differential Diagnosisd. Treatmenti. Rxii. OTCiii. Home careIX. Approach to the patient with a sore throatX. Rashesa. Common rashes and treatmentb. Rashes you cannot missXI. Ear PainXII. Dysuria and urinary complaintsXIII. Eye discharge and the painful eyeXIV. Approach to the patient with a feverXV. Vital signs: What to do with abnormalitiesXVI. Specific populationsa. Elderlyb. Pediatricsc. DisabledXVII. Vaccinations in the retail clinicXVIII. The role of the collaborative physicianXIX. Partnering with the Primary care physician and the medical homeXX. Virtual strategies and expansion of scopeXXI. The future of retail care and healthcare reform