Contributions of Health Care Management to Grand Health Care Challenges

Jennifer L. Hefner is an Associate Professor in the Division of Health Management and Policy, The Ohio State University. Her research focuses on applying management and organizational theories to the study of health care transformation.Ingrid M. Nembhard is the Fishman Family President's Distinguished Associate Professor of Health Care Management at The Wharton School of the University of Pennsylvania. Her research focuses on how characteristics of health care organizations, their leaders, and staff contribute to their ability to implement new practices, engage in continuous organizational learning, and ultimately improve quality of care.

• Preface; Jennifer L. Hefner and Ingrid M. Nembhard Section 1. The Challenge of Caring for Vulnerable Populations Chapter 1. Emergent Homecare Models are Shaping Care in England: An Ethnographic Study of Four Distinct Homecare Models; Karla Zimpel-LealChapter 2. Aligning Health Care and Social Services for Patients with complex needs: The Multiple Roles of Inter-Organizational Relationships; Amanda Brewster Section 2. The Challenge of Maintaining the Workforce – Retention and Equity Chapter 3. The Challenge of Employee Retention in Medical Practices across the United States: An Exploratory Investigation into the Relationship between Operational Succession Planning and Employee Turnover; Heather Moore, Lihua Dishman, and John Fick Chapter 4. An Exploration of Gender Bias Affecting Women in Medicine; Amber L. Stephenson, Amy B. Diehl, Leanne M. Dzubinski, Mara McErlean, John Huppertz, and Mandeep Sidhu Section 3. The Challenges of Translating Innovation Into Practice Chapter 5. Technological Change and Frontline Care Delivery Work: Toward the Quadruple Aim; Adam Seth Litwin Chapter 6. Improving Training Motivation and Transfer in Hospitals: Extension of a Conceptual Model; Megan E. Gregory, Daniel M. Walker, Lindsey N. Sova, Sheryl A. Pfeil, Clayton D. Rothwell, Jaclyn J. Volney, Alice A. Gaughan, and Ann Scheck McAlearney Section 4. The Challenge of Organizational Sustainability Chapter 7. Hospital Ownership and Financial Stability: A Matched Case Comparison of a Non-Profit Health System and a Private Equity Owned Health System; Aimee La France, Rosemary Batt, and Eileen Appelbaum Chapter 8. NCHL’s ‘Best Organizations for Leadership Development’ Program: A Case Study in Improving Evidence-Based Practice through Benchmarking & Recognition; Andrew N. Garman, Melanie P. Standish, Cassia Carter, Matthew M. Anderson, and Callie Lambert Section 5. The Challenge of Pandemics for Patients, Workers and Practices – Lessons from Covid-19 Chapter 9. Impact of COVID-19 on Primary Care Practice Sites and their Vulnerable Patients; Sara J. Singer, Jill Glassman, Alan Glaseroff, Grace Joseph, Adam Jauregui, Bianca Mulaney, Sara Kelly, Samuel Thomas, Stacie Vilendrer, and Maike Tietschert Chapter 10. Even Superheroes need Rest: A Guide to Facilitating Recovery from Work for Health Care Workers during COVID-19 and Beyond; Bram P. I. Fleuren, Amber L. Stephenson, Erin E. Sullivan, Minakshi Raj, Maike V. Tietschert, Abi Sriharan, Alden Y. Lai, Matthew J. DePuccio, Samuel C. Thomas, and Ann Scheck McAlearney