Consumer Behaviour in Hospitality and Tourism

Saurabh Kumar Dixit is Associate Professor and founding Head of the Department of Tourism and Hotel Management, North-Eastern Hill University, Shillong (Meghalaya), India. His research interests include Consumer Behaviour, Gastronomic Tourism, and Experiential Management and Marketing in hospitality and tourism contexts. He has twelve books to his credit. His recent profile can be seen at https://www.routledge.com/authors/i15903-saurabh-dixitKuan-Huei Lee is Associate Professor at Singapore Institute of Technology. She graduated with a PhD in Tourism Management from the University of Queensland, Australia. Her research interests include Food Tourism, Food and Beverage Management and Cross-cultural Studies of Tourists.Poh Theng Loo is Assistant Professor at I-Shou University. She graduated with a PhD in Hospitality and Tourism from Taylor’s University, Malaysia. Her research interests include any topics of Consumer Behaviour and Services Marketing in tourism and hospitality.

• 1. Consumer behavior in hospitality and tourismSaurabh Kumar Dixit, Kuan-Huei Lee and Poh Theng Loo2. Visitors’ satisfaction from ecotourism in the protected area of the Indian Himalayan Region using importance–performance analysisPriya Bhalla and Prodyut Bhattacharya3. How user-generated judgments of hotel attributes indicate guest satisfactionSangeetha Gunasekar and Sooriya Sudhakar4. Customer brand identification, affective commitment, customer satisfaction, and brand trust as antecedents of customer behavioral intention of loyalty: An empirical study in the hospitality sectorRaouf Ahmad Rather, Shehnaz Tehseen, Murtaza Hassan Itoo and Shakir Hussain Parrey5. Hotel’s best practices as strategic drivers for environmental sustainability and green marketingChindu Chandran and Prodyut Bhattacharya6. Evaluation of official destination website of Maharashtra state (India) from the customer perspectivesHarshada Rajeev Satghare and Madhuri Sawant7. Consumer engagement in village eco-tourism: A case of the cleanest village in Asia – MawlynnongNeeraj Sharma and Bijoylaxmi Sarmah8. Recycling on vacation: Does pro-environmental behavior change when consumers travel?Jason Oliver, Stefanie Benjamin and Hillary Leonard

"I found the book interesting to read. I learned many different tourism practices, especially the topic of green marketing and recycling behaviour on vacation. The book is a much-awaited contribution complied with contemporary issues that offer updated knowledge in the area of consumer behaviour. It offers a variety of cutting edge and current topics while exploring relevant practical examples supported by sound theoretical contributions and critical debates. I recommend this book and believe it is a key reference for researchers, lecturers, and students, and it is also an essential read for others keen to learn more about consumer behaviour in tourism." - Xiang Ying, MEI, PhD, Inland Norway University of Applied Sciences, Norway"The book covers several pertinent topics that are attracting important attention in the field of consumer behaviour in tourism, ranging from assessment of performance, guest hospitality assessment, brand identification, green marketing, local community engagement, and recycling behaviour. The title appears quite interesting and enabling learners to have insights into different facets of consumer behaviour of hospitality and tourism." - Sari Lenggogeni, PhD, Universitas, Andalas, Indonesia"Consumer Behaviour in Hospitality and Tourism is a concerted collection of studies featuring strategies and tips to better engage the community as consumers, predict customer brand trust, evaluate official destination websites, implement green hotel practices, increase positive sentiment reviews for hotels, improve consumer recycling behaviours during vacations, and measure visitor satisfaction from ecotourism experiences. The book editors, Saurabh K. Dixit, Kuan-Huei Lee, and Poh Theng Loo, have highlighted interesting hospitality and tourism cases, including how one tourism site became the cleanest village in Asia!" - Catheryn Khoo-Lattimore, PhD, Multi-award-winning Tourism Researcher and Consultant to the UNWTO