Since 1985, the Center for Chemical Process Safety (CCPS) has been the world leader in developing and disseminating information on process safety management and technology. CCPS, an industry technology alliance of the American Institute of Chemical Engineers (AIChE), has published over 80 books in its process safety guidelines and process safety concepts series, and over 100 training modules through its Safety in Chemical Engineering Education (SACHE) series.

• List of Tables xiii List if Figures xvOnline Materials Accompanying This Book xviiAcronyms and Abbreviations xixGlossary xxiiiAcknowledgments xxviiPreface xxixExecutive Summary xxxi1. What is COO/OD and How Can I Tell If I Need It? 11.1 Introduction 11.2 Purpose of This Book 11.3 Focus and Intended Audience 11.4 Definitions 61.5 How to Use This Book 111.6 How DO I Know If I Need to Improve my COO/OD System? 121.7 Basic COO/OD Concepts 121.8 Implementation of the COO/OD System 221.9 Scope of the Book 231.10 Relationship to Other Management System Frameworks 241.11 Summary 291.12 References 292. Benefits of COO/OD 312.1 Introduction 312.2 Objectives of COO/OD 312.3 Evolution of COO/OD Systems 352.4 Summary 412.5 References 422.6 Additional Reading 433. Leadership’s Role and Commitment 453.1 Introduction 453.2 Achieving Greatness with COO/OD 453.3 Leadership’s Role in Instituting COO/OD 523.4 Summary 613.5 References 623.6 Additional Reading 624. The Importance of Human Factors 634.1 Introduction 634.2 Human Behavior Issues 644.3 What is a Human Error? 674.4 Common Misconceptions About Human Performance 694.5 Categories of Human Errors 704.6 Human Error Initiators 744.7 How Does A COO/OD System Prevent and Mitigate Human Errors? 754.8 Relationship Between COO/OD and Other Common Human Performance Tools 754.9 Getting Everyone Involved in Human Factors 804.10 Human Factors Metrics 814.11 Summary 824.12 References 834.13 Additional Reading 845. Key Attributes of Conduct of Operations 855.1 Introduction 855.2 COO Applied of Process Safety Management Systems 885.3 Organization of this Chapter 905.4 COO Foundations 905.5 People 995.6 Process 1225.7 Plant 1275.8 Management Systems 1365.9 Summary 1395.10 References 1405.11 Additional Reading 1426. Key Attributes of Operational Discipline 1436.1 Introduction 1436.2 Organizational Attributes 1476.3 Individual Attributes 1576.4 Summary 1646.5 References 1656.6 Additional Reading 1667. Implementing and Maintaining Effective COO/OD Systems 1677.1 Introduction 1677.2 Develop a Plan 1687.3 Implement the Plan 1807.4 Monitor Progress 1837.5 Adjust the Plan and Continuously Improve 1937.6 Application to Different Roles 2007.7 Summary 2017.8 References 2027.9 Additional Reading 202

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