Concise Introduction to Service Science

Our Elgar Concise Introductions are inspiring and considered. They explain the key principles and are expertly written by some of the world’s leading scholars. The aims of the series are two-fold: to pinpoint essential concepts and to offer insights that stimulate critical thinking.This invaluable book presents a systematic treatment of concepts and principles for understanding, designing, managing and improving service systems. Paul P. Maglio highlights how service systems act as the invisible architecture of daily life and the engine of modern economies. Key Features:Frames service systems as complex socio-technical systems driven by dynamic actor networks and resource integrationEvaluates how value is collaboratively created, exchanged and sustained beyond traditional firm-centric modelsIntegrates perspectives from business, science and engineering to investigate the role of technologyAddresses how artificial intelligence, automation and human-AI symbiosis are reshaping service delivery and value creationThe Concise Introduction to Service Science is a crucial resource for researchers and students focusing on business, services, operations management and organizational science. Its forward-reaching focus on technology will also benefit service designers, enterprise architects, management consultants and product managers in technology sectors.