CompTIA A+ Guide to Information Technology Technical Support

Jean Andrews has more than 30 years of experience in the computer industry, including more than 13 years in the college classroom. She has worked in a variety of businesses and corporations designing, writing, and supporting application software; managing a help desk for computer support technicians; and troubleshooting wide area networks. Dr. Andrews has written numerous books on software, hardware, and the Internet, including the best-selling A+ Guide To IT Technical Support. She retired from writing computer science textbooks with the Eleventh Edition of this textbook. Dr. Andrews now lives in north Georgia, writing books about new paradigms for education and building character in life-giving communities. Joy Dark Shelton has worked in the IT field as a help-desk technician providing first-level support for a company with presence in 29 states, a second-tier technician in healthcare IT, and an operations specialist designing support protocols and structures. As a teacher, Joy has taught online courses in IT and has taught English as a Second Language in the United States and South America. She has helped write several technical textbooks with Jean Andrews. She also creates many photographs used in educational content. Joy and her husband, Jason, live in northwest Georgia with their two daughters and two dogs. With more than 17 years’ experience troubleshooting and managing Information Systems for the Department of Defense and public sector, Nick Pierce teaches undergraduate through graduate level courses in the mid-Atlantic region. His experience in helpdesk operations along with troubleshooting global networks and RF communication systems, allows him to bring real world scenarios and experiences to the classroom. He regularly maintains his industry certifications and educates others in their pursuit of the same credentials. Nick lives in southeast Virginia

• CORE 1.Module 1. Taking a Computer Apart and Putting It Back Together.Module 2. All About Motherboards.Module 3. Supporting Processors and Upgrading Memory.Module 4. Power Supplies and Troubleshooting Computer Problems.Module 5. Hard Drives and Other Storage Devices.Module 6. Supporting I/O Devices.Module 7. Networking Fundamentals.Module 8. Network Infrastructure and Cloud Computing.Module 9. Supporting Mobile Devices.Module 10. Supporting Printers.CORE 2.Module 11. The Complex World of IT Professionals.Module 12. Installing Windows.Module 13. Maintaining Windows.Module 14. Troubleshooting Windows After Startup.Module 15. Troubleshooting Windows Startup.Module 16. Security Strategies.Module 17. Securing and Sharing Windows Resources.Module 18. Mobile Device Security.Module 19. Network Security and Troubleshooting.Module 20. Supporting MacOS.Module 21. Linux and Scripting.Appendix A. Safety Procedures and Environmental Concerns.Appendix B. Entry Points for Windows Startup Processes.Appendix C. CompTIA A+ Acronyms.