Mireia Tutusaus Luque studied international business administration at the Universitat Pompeu Fabra in Barcelona (Spain) and holds a Master’s degree in Water Services Management from IHE Delft Institute for Water Education (formerly known as UNESCO-IHE) in the Netherlands. She has worked over six years in several organizations in the private sector before she joined IHE Delft in 2014 as lecturer. Mireia currently resides in Kigali, Rwanda, working as a resident expert for an assignment with VEI Dutch Water Operators (former Vitens-Evides International) with the national water company WASAC. Her main area of expertise and interest in the field of water services management has been the development and analysis of business and governance models of the provision of drinking water services in urban areas and small towns, with a specific interest on financial sustainability and financial implications of infrastructural development. She has studied different forms of water service provisioning in different countries such as Indonesia, Uganda, Kenya, Mozambique and Tanzania.

• Introduction: financial sustainability and universal services. Commercialization in Water Services Policy models. Policy models - formulation, implementation and change. Methodology and research design. Delegated Management Framework in Small Towns in Mozambique. Commercial Public Utility in Small Towns in Uganda. Community Based Organizations in Small Towns in Indonesia. Talking and Practicing Commercialization.

Mireia Tutusaus Luque studied international business administration at the Universitat Pompeu Fabra in Barcelona (Spain) and holds a Master’s degree in Water Services Management from IHE Delft Institute for Water Education (formerly known as UNESCO-IHE) in the Netherlands. She has worked over six years in several organizations in the private sector before she joined IHE Delft in 2014 as lecturer. Mireia currently resides in Kigali, Rwanda, working as a resident expert for an assignment with VEI Dutch Water Operators (former Vitens-Evides International) with the national water company WASAC. Her main area of expertise and interest in the field of water services management has been the development and analysis of business and governance models of the provision of drinking water services in urban areas and small towns, with a specific interest on financial sustainability and financial implications of infrastructural development. She has studied different forms of water service provisioning in different countries such as Indonesia, Uganda, Kenya, Mozambique and Tanzania.

• Introduction: financial sustainability and universal services. Commercialization in Water Services Policy models. Policy models - formulation, implementation and change. Methodology and research design. Delegated Management Framework in Small Towns in Mozambique. Commercial Public Utility in Small Towns in Uganda. Community Based Organizations in Small Towns in Indonesia. Talking and Practicing Commercialization.

Mireia Tutusaus Luque studied international business administration at the Universitat Pompeu Fabra in Barcelona (Spain) and holds a Master’s degree in Water Services Management from IHE Delft Institute for Water Education (formerly known as UNESCO-IHE) in the Netherlands. She has worked over six years in several organizations in the private sector before she joined IHE Delft in 2014 as lecturer. Mireia currently resides in Kigali, Rwanda, working as a resident expert for an assignment with VEI Dutch Water Operators (former Vitens-Evides International) with the national water company WASAC. Her main area of expertise and interest in the field of water services management has been the development and analysis of business and governance models of the provision of drinking water services in urban areas and small towns, with a specific interest on financial sustainability and financial implications of infrastructural development. She has studied different forms of water service provisioning in different countries such as Indonesia, Uganda, Kenya, Mozambique and Tanzania.

• Introduction: financial sustainability and universal services. Commercialization in Water Services Policy models. Policy models - formulation, implementation and change. Methodology and research design. Delegated Management Framework in Small Towns in Mozambique. Commercial Public Utility in Small Towns in Uganda. Community Based Organizations in Small Towns in Indonesia. Talking and Practicing Commercialization.