• Section 1: Introduction to communication skills1. How to use this book and get the most out of role play2. The importance of communication skills in healthcare3. Application of the Calgary–Cambridge Model4. General approach to information gathering5. Information giving and shared decision makingSection 2: System-focused communication6. Perfecting the systems review7. Psychiatry8. Neurology9. Orthopaedics and rheumatology10. Ophthalmology11. Cardiovascular medicine12. Respiratory medicine13. Ears, nose and throat14. Gastroenterology and hepatology15. Nephrology and urology16. Obstetrics and gynaecology17. Dermatology18. EndocrinologySection 3: Special situations in communication19. Older people’s medicine20. Paediatrics21. Taking a drug history22. The consultation through an interpreter23. Safeguarding vulnerable adults and children24. Breaking bad news25. Communicating error and conflict resolution26. Communicating risk27. Consenting for a procedure28. Talking to colleagues

Five-star reviews:Amazing book! "This book is essential for every single medical student's shelf!It begins with a really helpful summary about how to get the most out of a consultation, including how to approach certain topics, the best way to structure your history and how to build up a good relationship between you and the patient.There is a general outline about taking any history (not topic-specific) and then there are chapters for guidance on topic-specific consultations (e.g. psychiatry, neurology, orthopaedics and rheumatology etc.). Therefore, this book can be used from day 1 in medical school, right up to year 5 (and beyond!). I can't wait to apply what this book has taught me to my next OSCE!" Amazon reviewerThe go-to textbook for communication skills "A very concise yet comprehensive textbook on communication skills for medical students. It's a perfect resource for doing well in OSCEs, but also for clerking patients on the wards in clinical years. You would be missing out if you don't read this book as a medical student." Amazon reviewerFantastic book for OSCEs "What a useful book! It has everything in it from general consultation skills to information on specific systems (what questions to ask about e.g. a headache) to detailed help with e.g. Breaking bad news. Very clearly laid out with just the right amount of information, I'd say it's essential for anyone being examined on communication skills. Third year medical student, on AmazonGreat help for Comms Skills OSCEs! "A really useful book for medical students. Lots of key information is laid out clearly and concisely and is nicely organised into separate specialities.There are lots of examples to go through as well. This is especially useful for the communication skills station in OSCEs" Amazon reviewerFive Stars "Really good book for OSCEs. It's concise and breaks down the topics really well!" Amazon reviewer