Communication in Emergency Medicine

Maria E. Moreira, MD is the Medical Director of Continuing Education & Simulation at Denver Health, and an Associate Professor at the University of Colorado School of Medicine. Dr. Moreira received her medical degree from the University of Medicine and Dentistry of NJ - Robert Wood Johnson Medical School and completed her Emergency Medicine Residency at Denver Health Medical Center. From 2010 to 2018, she served as the Program Director of the Denver Health Residency in Emergency Medicine. She is an active member of CORD (Council of Emergency Medicine Residency Directors) serving on multiple committees and is currently serving as President Elect on the CORD Board of Directors. Additionally, she is the Section Editor for Adult Trauma for UpToDate and one of the editors for Emergency Medicine Secrets.Andrew J. French, MD is the Chief Medical Officer for St. Anthony's North Health Campus, part of Centura Health, an 18-hospital health care system in Colorado and Kansas. Dr. French received his medical degree from the University of Texas Medical Branch in Galveston Texas and completed his residency in Emergency Medicine at Denver Health Medical Center. Before transitioning into the role of Chief Medical Officer, he served as the Medical Director of the Adult Emergency Department at Denver Health Medical Center, a major inner-city Level I trauma center. Dr. French has also served as the President for the Colorado Chapter of the American College of Emergency Physicians and has authored multiple book chapters and articles.

• Section I. Emergency Medicine Communication Principles1. Communication StylesMatt Rustici2. Conflict ManagementDeirdre Goode and Stephen J. Wolf3. Keys to Effective CommunicationKirsten J. Broadfoot and Todd A. Guth Section II. Patient and Family Interactions4. Patient CommunicationMichael Breyer and Lee Shockley5. Communication with FamilyDaniel L. Handel and Stefani D. Madison6. Communication with Minors in Emergency SettingsKevin P. Carney7. Communication in the Era of TelemedicineKevin McGarvey Section III. Communication with Providers, Staff, and Personnel within the Healthcare System8. Provider-Nurse CommunicationAnna Engeln and Hillary Giorgio Lippke9. EMS CommunicationWhitney Barrett and Benjamin Fisher10. Communication with Hospital AdministrationChristopher M. McStay11. Interactions with ConsultantsTaylor Burkholder and Jennie Buchanan12. Communication in Medical Resuscitation and the Post-Code DebriefSarah M. Perman13. The Art of Communication in MeetingsMelanie Jones14. Feedback and Communication with Learners in an Emergency DepartmentBonnie Kaplan15. Electronic Health RecordsMichael S. VictoroffSection IV: Communication Outside of the Healthcare System16. Media CommunicationChristopher B. Colwell17. E-mail and Social MediaZach Jarou, Matt Zuckerman, and Todd Taylor CasesResources

Given the frequency and critical nature of communication in the emergency department, a book like this is very much needed. Despite the importance of this topic, there are few resources on communication specific to emergency medicine. This book succeeds in filling this void. ... I would recommend this book to any emergency medicine provider who recognizes the value of proficient and effective interpersonal and communication skills.