Heather E. Canary is Assistant Professor in the ASU Phoenix Humanities and ArtsFaculty. Her research interests include family and organizational communication processes, particularly involving issues such as disability and public policy where organizational and family processes intersect. Robert D. McPhee is Professor of Communication in the Hugh Downs School of Communication at Arizona State University. His research interests include structuration theory, organizational constitution, and communication theory.

• Foreword Haridimos TsoukasAcknowledgements List of contributors 1. Introduction: Toward a Communicative Perspective on Organizational Knowledge Heather E. Canary and Robert D. McPheeSection IThe Communicative Practices of Organizational Knowledge 2. Heterogeneity in Knowledge and Knowing: A Social Practice Perspective Timothy Kuhn and Amanda J. Porter3. Knowledge, Belonging, and Communities of Practice Joel O. Iverson4. Challenges of Implementing Systems for Knowledge Management: Static Systems and Dynamic Practices Michele H. Jackson and Julie Williamson5. The Politics of Knowledge: A Critical Perspective on Knowledge and its Management Alexander Lyon and Joseph L. ChesebroSection IIThe Communicative Connections of Organizational Knowledge 6. Information, Technology, and Knowledge Sharing in Global Organizations: Cultural Differences in Perceptions of Where Knowledge LiesPaul M. Leonardi7. Transactive Memory and Organizational Knowledge Edward T. Palazzolo8. Communication and Knowledge-sharing Errors in Groups Andrea B. Hollingshead, David P. Brandon, Kay Yoon, and Naina Gupta9. Problems and Promises of Managing Explicit Knowledge: The Ideal Case of University Research Steven R. Corman and Kevin J. DooleySection IIIThe Communicative Technologies of Organizational Knowledge 10. The Utility of Information and Communication Technologies in Organizational Knowledge Management Andrew J. Flanagin and Melissa Bator11. Knowledge Management Systems and Work Teams Michelle Shumate12. Knowledge Utilization in Electronic Networks of Practice Liqiong Deng and Marshall Scott PooleSection IVThe Communicative Contexts of Organizational Knowledge 13. Managing Community Risks through a Community-Communication Infrastructure Approach H. Dan O’Hair, Katherine M. Kelley, and Kathy L. Williams14. Knowledge Types in Cross-System Policy Knowledge Construction Heather E. Canary15. Coaching to the Craft: Understanding Knowledge in Health Care Organizations Alexandra G. Murphy and Eric M. Eisenberg16. Socializing Organizational Knowledge: Informal Socialization through Workgroup Interaction Karen K. MyersConclusion: Moving Forward with Communicative Perspectives on Organizational Knowledge Robert D. McPhee, Heather E. Canary, and Joel O. Iverson

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