Communication and Interpersonal Skills in Social Work

Juliet Koprowska was a Senior Lecturer Social Work at the University of York until 2018, and then an Honorary Fellow. She is Chair of GAPS (promoting psychodynamic, systemic and relationship-based approaches to social work). She is a registered social worker and a Licensed Systems-Centered® Practitioner. Her most recent research is into talk in social work.

• Chapter 1: Communication skills: don′t they just come naturally?Chapter 2: What do we know about effective communication?Chapter 3: The human face of social work: understanding emotion and non-verbal communicationChapter 4: Getting startedChapter 5: Making progress and managing endingsChapter 6: Communicating with familiesChapter 7: Communicating with childrenChapter 8: Working with people with additional communication needs: communicative minoritiesChapter 9: Working with groupsChapter 10: Working with involuntary clientsChapter 11: Safety and risk: working with hostility and deceptionChapter 12: The demands and rewards of interpersonal work