An introductory text designed to give students a broad skill set in communication. By exploring what it means to take a listening-centred approach to communication, students learn that communicative congruence is not just about getting what you want, but is also about acting in ways that build positive relationships and respect the needs of others.

An introductory text designed to give students a broad skill set in communication. By exploring what it means to take a listening-centred approach to communication, students learn that communicative congruence is not just about getting what you want, but is also about acting in ways that build positive relationships and respect the needs of others.

An introductory text designed to give students a broad skill set in communication. By exploring what it means to take a listening-centred approach to communication, students learn that communicative congruence is not just about getting what you want, but is also about acting in ways that build positive relationships and respect the needs of others.