Hansun Zhang Waring is Associate Professor of Linguistics and Education at Teachers College, Columbia University, USA.Elizabeth Reddington is an Instructor in Applied Linguistics & TESOL at Teachers College, Columbia University, USA.

• Foreword, John Heritage (UCLA, USA)Part I: Overview1. Introduction, Elizabeth Reddington and Hansun Zhang Waring (both Teachers College, Columbia University, USA)Part II: Doing Messaging2. Beyond Neutrality and Adversarialness: The Case of Platform Questions, Hansun Zhang Waring (Teachers College, Columbia University, USA)3. Enabling Institutional Messaging: TV Journalists’ Work with Interviewee Responses, Carol Hoi Yee Lo and Di Yu (Teachers College, Columbia University, USA)4. Constructing the Audience in Media Interviews, Nadja Tadic and Di Yu (Teachers College, Columbia University, USA) Part III: Managing Logistics5. But-prefacing for Refocusing in Public Talk, Ann Tai Choe (University of Hawaii at Manoa, USA) and Elizabeth Reddington (Teachers College, Columbia University, USA)6. Curating the Q&A: The Art of Moderating Webinars, Allie Hope King (Teachers College, Columbia University, USA)7. Narrating the Visual in Webinar Q&As, Di Yu and Nadja Tadic (Teachers College, Columbia University, USA) Part IV: Negotiating Identities8. Constructing Expertise: Person Reference in Audience Members’ Self-Identification in Public Talk Q&A Sessions, Ignasi Clemente (City University of New York, USA and University College London, UK)9. Gaze as a Resource for Creating Coherence across Speakers during Moderated Panel Discussions, Christopher D. Van Booven (College of the Holy Cross, USA)Index

Never has there been a more important time to understand how organizations communicate with the public in the context of improving their health. Waring and Reddington’s collection of chapters show in close detail how public relations are manifest across interactional settings, and provide important insights into the conversations that take place between the public across the many modalities of contemporary life.