Communicating Globally

Wallace V. Schmidt (Ph.D., New York University; M.A., University of Nebraska; B.A., Midland Lutheran College) routinely teachesa courses in organizational communication, intercultural communication, and communication theory, retinue of elective courses at both the undergraduate and graduate levels (e.g., interviewing; persuasion; training & development. He is the 1992 recipient of the Walter E. Barden Distinguished Teaching Award, past president of the Florida Communication Association, and co-author of two successful textbooks: Results-Oriented Interviewing: Principles, Practices, and Procedures (Allyn & Bacon/Pearson Education) and Business and Professional Communication: Managing Information in an Information Age (South-Western/Thomson Learning).Roger N. Conaway (Ph.D., Bowling Green State University; M.A., Stephen F. Austin State University) teaches organizational communication, advanced interpersonal communication, listening, and freedom of speech. His research interests include business communication, intercultural and organizational communication, and interviewing. He is the co-author of Results-Oriented Interviewing: Principles, Practices, Procedures (Allyn & Bacon/Pearson Education) and is Past President of the Association of Business Communication—Southwest Region.. Susan Easton (Ph.D., Florida State University; M.S., Syracuse University; B.A., State University of New York at Oswego) is an internationally known expert on group dynamics and work teams. Her research interests include virtual communication, geographically dispersed work teams, and systems thinking. Widely published in the area of online/distance learning, Dr. Easton has also consulted for such companies as Nike, General Electric, PricewaterhouseCoopers, Walt Disney Co., Lockheed Martin, University of Central Florida, and Hyatt Hotels. She regularly teaches courses in small groups and work teams, strategic change and communication, and organizational communication.

• PrefaceUNIT ONE: KEY CONCEPTS1. The Concept of International Business and a Global MarketplaceWhy Study Global Communication and International BusinessInternational Business, Globalism, and the Nature of Global CommunicationPolitical Issues and GlobalizationEconomic Issues and GlobalizationTechnological Issues and GlobalizationTraining Challenges of a Complex Intercultural World for International BusinessSummary2. The Concept of Intercultural Communication and the Cosmpolitan LeaderDefining Culture and Cultural PatternsThe Interface of International Business, Culture, and CommunicationCosmopolitan Leadership and an Emerging World CultureSummary3. The Concept of Cultural Synergy and the Global OrganizationThe Emerging Global LandscapeThe Reconfigurable Organization and GlobalismCorporate Cultural Models and Critical Cultural FactorsGlobalism and Cultural SynergyThe Virtual Organization, Cultural Synergy, and the Global MarketplaceSummaryUNIT TWO: DEVELOPING NEW SKILLS AND INTERCULTURAL COMPETENCIES4. Cultural Contact and Interfacing With OthersRelational Dialectics and Cultural ContactAdaptation and Building Intercultural RelationshipsIntercultural Effectiveness and Cross-Cultural CompetenciesAn Expatriate′s Journal: A Three-Year Sojourn In SingaporeSummary5. The Nature of Language and Nonverbal CommunicationCharacteristics of LanguageNonverbal CommunicationSummary6. Intercultural Communication and Conflict ManagementDefining Intercultural ConflictPhases of Intercultural ConflictCharacteristics of Intercultural ConflictSteps in Constructive Intercultural Conflict ManagementConflict Negotiation, Mediation, and ArbitrationSummaryUNIT THREE: INTERCULTURAL COMMUNICATION AND THE NEW WORLD OF BUSINESS7. Cosmpolitan Leadership, Teams, and the Global WorkforceCosmopolitan Leadership and Leadership CompetenciesCosmopolitan Leadership and Global TeamsDecision-Making, Problem-Solving, and the Global TeamsThe Global Workforce and TechnologySummary8. Disturbing the Equilibrium and Creating Planned ChangeChaos, Change, and InnovationStrategies for Innovation and Change: Theoretical FrameworksCommunicating About ChangesCross-Cultural Considerations for Implementing ChangeTaking the Long View: Seeing the FutureSummaryUNIT FOUR: ENTERING THE GLOBAL MARKETPLACE AND WORLD BAZAAR9. Doing Business in North AmericaGeography and DemographicsCase Study: The Growing Latin American PopulationCultural Themes and PatternsSocial, Economic, and Political FactorsCase Study: The Cost of TerrorismBusiness Conduct and CharacteristicsEmerging TrendsSummaryResource Guide10. Doing Business in Latin America and the CaribbeanGeography and DemographicsCultural Themes and PatternsSocial, Economic, and Political FactorsTrade and Economic IntegrationCase Study: The Mexican Peso CrisisBusiness Conduct and CharacteristicsEmerging TrendsSummaryResource Guide11. Doing Business in East Asia and the Pacific RimGeography and DemographicsCultural Themes and PatternsCase Study: How Cultural Factors Contributed to the 1997 Asian Economic CrisisSocial, Economic, and Political FactorsBusiness Conduct and CharacteristicsCase Study: The Sino-Japanese Struggle?--Who Will Trump Asia?SummaryResource Guide12. Doing Business in EuropeGeography and DemographicsSocial, Economic, and Political FactorsTrade and Economic IntegrationThe European Union and the EuroCase Study: The Russian FederationBusiness Conduct and CharacteristicsEmerging TrendsSummaryResource Guide13. Doing Business in Africa and the Middle EastGeography and DemographicsCultural Themes and PatternsCulture, Language, and ReligionSocial, Economic, and Political FactorsBusiness Conduct and CharacteristicsEmerging TrendsSummaryResource GuideEpilogue: Breaking Free and the Road AheadReferences

"College-level libraries strong in business and global communications won′t want to miss Communicating Globally: Intercultural Communication and International Business. From understanding the processes of communication and miscommunication, to insights into how to do business abroad given differing cultural perspectives, communicating Globally offers many important key concepts essential for global business success."