Communicating Across Cultures, Second Edition

Stella Ting-Toomey, PhD, until her death in 2025, was Professor Emeritus of Human Communication Studies at California State University, Fullerton (CSUF), where she joined the faculty in 1989. She was passionate about teaching in the areas of intercultural communication theory and training and interpersonal conflict management. Dr. Ting-Toomey published 17 scholarly books and more than 120 articles and chapters, and delivered major keynote speeches on mindful intercultural communication in the United States and internationally. She also conducted a variety of intercultural conflict competence training workshops for corporations and nonprofit institutes. At CSUF, Dr. Ting-Toomey received the CSU Wang Family Excellence Award and the CSUF Outstanding Professor Award. Her sojourning and immigrant experiences--as an international student departing from Hong Kong and arriving at Iowa City, and from Iowa City to Seattle, and then from Seattle onward to New Brunswick, Tempe, and Fullerton--together with her daily contact with culturally diverse students at CSUF, enriched her theorizing and researching journey.Tenzin Dorjee, PhD, is Associate Professor of Human Communication Studies at California State University, Fullerton. His primary teaching and research interests are in intergroup–intercultural identity issues, social justice, and conflict resolution. He is a recipient of faculty recognition awards for outstanding achievements in teaching, research, and community service and was recognized as Distinguished Faculty Marshal of the College of Communications and as Distinguished Faculty Member of the Department of Human Communication Studies. In 2016, the U.S. House of Representatives appointed Dr. Dorjee to the United States Commission on International Religious Freedom (USCIRF). He has traveled to Burma and Iraq to monitor religious freedom conditions and testified before the U.S. Congress on religious freedom conditions in Tibet and China. In 2018, he was reappointed to the USCIRF and was unanimously elected Chair of the bipartisan commission. He has authored or coauthored articles and book chapters on Tibetan culture, identity, and conflict resolution, among other topics. He has also translated for His Holiness the Dalai Lama and many preeminent Tibetan Buddhist professors in India and North America. Dr. Dorjee's work distills his rich intercultural lived experiences--from growing up and working as a Tibetan refugee in India for more than 30 years to becoming a professor and the first Tibetan American commissioner on the USCIRF--as well as his theoretical and research insights.

• I. Conceptual Foundations and Contextual Settings1. Intercultural Communication: An Introduction2. Intercultural–Intergroup Engagement: An Integrative Identify Negotiation Theory Framework3. Sojourners’ Culture Shock and Intercultural Adjustment Patterns4. Immigrants’ Acculturation Process and Intergroup ContactsII. Navigating Intercultural and Intergroup Communication with Mindfulness5. Developing Intercultural and Intergroup Communication Competence: A Mindfulness Lens6. Cultural Value Dimensions and Intercultural Encounters7. Mindful Intercultural Verbal Communication8. Mindful Intercultural Nonverbal CommunicationIII. Boundary Regulation and Intercultural–Intergroup Relationship Development Processes9. Understanding Intergroup Perceptual Filters, Biases, and Communicative Distance10. Attending to Intercultural and Intergroup Conflict Issues11. Attuning to Intercultural–Intimate Relationship Development Processes12. Becoming Ethical Intercultural Practitioners and Improving Communication PracticesAppendix A. Researching Intercultural and Intergroup Communication: Three Paradigms and Conflict Studies ExamplesAppendix B. “Be Surprised and Also Holding On!”: Honors Convocation Keynote Speech, May 22, 2009, Stella Ting-ToomeyAppendix C. “Never Give Up!”: Commencement Speech, May 21, 2017, Tenzin DorjeeReferencesAuthor IndexSubject Index

"I have reviewed almost all of the current intercultural communication texts, and I can state with certainty that Communicating Across Cultures, Second Edition, is the best I have read. The text is thorough, yet remains interesting, engaging, and digestible. Today, more than ever, we need to concentrate on building cultural competencies in our students. This text is a vehicle for doing so."--Michael J. Woeste, EdD, Department of Communication, University of Cincinnati"What courage! In the midst of the greatest global mobility ever, Ting-Toomey and Dorjee have seized this moment to weave together intercultural knowledge, attitudes, and behaviors to develop powerful bridges across troubled waters. Expanding on Ting-Toomey’s first edition, the second edition eloquently synthesizes different contexts, disciplines, and perspectives. The book's examination of mindfulness and identity negotiation encompasses both domestic and international complexities. New discussions of mobility, adjustment and acculturation, and social identity theory are fresh and relevant. This sophisticated text, suitable for upper-division undergraduates and graduate students, will take center stage on your desk."--Janet M. Bennett, PhD, Executive Director, The Intercultural Communication Institute“Utilizing an integrative identity negotiation theory framework, this book offers an in-depth, comprehensive, and research-based treatment of major intercultural communication theories and concepts, suitable for advanced undergraduate and beginning graduate courses. It examines core intercultural communication variables--identity, competence, values, culture shock, language, and nonverbal communication--before turning to important issues and settings such as immigration, intergroup biases, conflict, intimate relationships, and ethics. I am particularly pleased to see attention given to peacebuilding and social justice issues in the second edition. Ting-Toomey and Dorjee bring into the text their own rich experiences with intercultural communication, providing the reader with both motivation and tools for examining interaction and relationships in an increasingly interdependent, interconnected, and globalized world."--Benjamin J. Broome, PhD, Hugh Downs School of Human Communication, Arizona State University"The book pinpoints and substantively addresses significant factors that affect intercultural human relationships in multiple global contexts. Each chapter provides substantive content followed by a chapter summary and critical thinking questions. This well-researched second edition provides what students need to hone their knowledge, skills, practices, and sensitivities with regard to diverse populations. It will make a good required text for my Ethnic and Cultural Concepts and Principles course."--Rita Takahashi, PhD, School of Social Work, San Francisco State University"Of inestimable value for all individuals who recognize the importance of 'global and domestic diversity trends....Whether one is conversing with peers, loved ones or business contacts, using the strategies and information found in the pages of this book will, most assuredly, add to the quality of those interactions." (on the first edition)--Transcultural Psychiatry