Collaboration in Public Service Delivery

Edited by Anka Kekez, Postdoctoral Researcher and Lecturer, Faculty of Political Science, University of Zagreb, Croatia, Michael Howlett, Burnaby Mountain Professor and Canada Research Chair (Tier 1), Department of Political Science, Simon Fraser University, Canada and M Ramesh, Professor and UNESCO Chair of Social Policy Design in Asia, Lee Kuan Yew School of Public Policy, National University of Singapore

• Contents:Part I Introduction: The Promise of Collaborative Public Service Delivery1. Collaboration in Public Service Delivery: What, When and How Anka Kekez, Michael Howlett and M Ramesh2. Collaboration: Key Concepts Chris AnsellPart II Types of Collaboration for Public Service Delivery: Critical Capacities and Implementation Challenges3. Consultation as Collaboration? Genevieve Fuji Johnson and Robert Howsam 4. Contracting Out as a Governance Mechanism: The Case of National Health Insurance in IndiaMaurya Dayashankar and M Ramesh 5. From Procurement to the Commissioning of Public ServicesAndrea Migone 6. Impact of State—Civil Society Co-management Contracts on Water Supply in Rural India: Evidence from a Natural ExperimentNamrata Chindarkar, Yvonne Jie Chen and Dennis Wichelns7. Co-production with Citizens: Demarcating the Mode of Collaboration by Looking ‘from outside in’William Voorberg and Ingmar Van Meerkerk8. Certification: Implementation Challenges in Private-social PartnershipsJoanna VincePart III Governance of Collaboration: Pathways and Potential Pitfalls9. Top-down versus Bottom-up Pathways to Collaboration Between Governments and Citizens: Reflecting on Different Participation TrapsIngmar van Meerkerk10. Problems of Bottom-up Collaboration: Evolutionary Pathways and Capacity Challenges of NSMD Governance InstitutionsBenjamin Cashore11. Outcome-based Commissioning: Four Pathways to Achieving Public Value Tony Bovaird and Elke Loeffler12. Problems of Captured Collaboration: From Political to Politicized MetagovernanceAnka Kekez and Andrija HenjakPart IV Conclusion: Bolstering the Governance Capacities for Collaborative Public Service Delivery13. The Need to Design Collaboration: Improving the Effectiveness of Commissioning with Design ThinkingMichael Mintrom and Madeline Thomas14. General Theory for Managing Contracts in Public Service Delivery: Towards Collaborative Contractual Frameworks Isha Dayal15. Coping with the Implementation Challenge: Decision-making Strategies and their Implications for Collaborative GovernanceLihi Lahat and Neta Sher-HadarIndex

'This stimulating collection makes a timely effort to unite different approaches to collaborative public service delivery. It will be of interest to anyone looking for an up-to-date overview of the latest development in this area of research.'--Taco Brandsen, Radboud University, the Netherlands'Collaboration between government and non-government organisations to deliver services and implement policies has burgeoned recently, in both print and practice. This book not only provides a timely stock-take of the diverse forms and potential of collaboration, but also offers keen insights into its challenges and their implications for public management.'--John Alford, University of Melbourne, Australia