Chris Lloyd is Senior Lecturer in the Division of Occupational Therapy at the University of Queensland, Australia.Robert King is Senior Lecturer at the University of Queensland, Australia, and a Psychologist/Psychotherapist in private practice. Frank Deane is a Professor in the Department of Psychology at the University of Wollongong, Australia and Director of the Illawarra Institute for Mental Health, at the University of Wollongong. Kevin Gournay is Professor of Psychiatric Nursing at the Institute of Psychiatry, London.

• Contributors vForeword ixIntroducing This Book 1Chris Lloyd and Kevin Gournay1 Leading a Multidisciplinary Team 7Frank P. Deane and Kevin Gournay2 Managing Workload in Mental Health Services 23Robert King3 Clinical Information Management 33Jennifer Harland and Janette Curtis4 Budget Management 51Susan Brandis5 Managing Critical Incidents in Clinical Management in Mental Health Services 67Kevin Gournay6 Public Relations and Communication 80Victoria Maxwell, Debra Lampshire and Samson Tse7 Organisational Changes towards Recovery-Oriented Services 94Samson Tse and Steve Barnett8 Clinical Supervision 115Robert King And Gerry Mullan9 Performance Appraisal and Personal Development 128Hazel Bassett10 Dealing With Stress and Burnout 142Chris Lloyd and Robert King11 Quality Improvement 155Frank P. Deane And Vicki Biro12 Evidence-Based Practice in Mental Health Services: Understanding the Issues and Supporting and Sustaining Implementation 173Robert King and Frank P. DeaneIndex 187

Chris Lloyd is Senior Lecturer in the Division of Occupational Therapy at the University of Queensland, Australia.Robert King is Senior Lecturer at the University of Queensland, Australia, and a Psychologist/Psychotherapist in private practice. Frank Deane is a Professor in the Department of Psychology at the University of Wollongong, Australia and Director of the Illawarra Institute for Mental Health, at the University of Wollongong. Kevin Gournay is Professor of Psychiatric Nursing at the Institute of Psychiatry, London.

• Contributors vForeword ixIntroducing This Book 1Chris Lloyd and Kevin Gournay1 Leading a Multidisciplinary Team 7Frank P. Deane and Kevin Gournay2 Managing Workload in Mental Health Services 23Robert King3 Clinical Information Management 33Jennifer Harland and Janette Curtis4 Budget Management 51Susan Brandis5 Managing Critical Incidents in Clinical Management in Mental Health Services 67Kevin Gournay6 Public Relations and Communication 80Victoria Maxwell, Debra Lampshire and Samson Tse7 Organisational Changes towards Recovery-Oriented Services 94Samson Tse and Steve Barnett8 Clinical Supervision 115Robert King And Gerry Mullan9 Performance Appraisal and Personal Development 128Hazel Bassett10 Dealing With Stress and Burnout 142Chris Lloyd and Robert King11 Quality Improvement 155Frank P. Deane And Vicki Biro12 Evidence-Based Practice in Mental Health Services: Understanding the Issues and Supporting and Sustaining Implementation 173Robert King and Frank P. DeaneIndex 187

Chris Lloyd is Senior Lecturer in the Division of Occupational Therapy at the University of Queensland, Australia.Robert King is Senior Lecturer at the University of Queensland, Australia, and a Psychologist/Psychotherapist in private practice. Frank Deane is a Professor in the Department of Psychology at the University of Wollongong, Australia and Director of the Illawarra Institute for Mental Health, at the University of Wollongong. Kevin Gournay is Professor of Psychiatric Nursing at the Institute of Psychiatry, London.

• Contributors vForeword ixIntroducing This Book 1Chris Lloyd and Kevin Gournay1 Leading a Multidisciplinary Team 7Frank P. Deane and Kevin Gournay2 Managing Workload in Mental Health Services 23Robert King3 Clinical Information Management 33Jennifer Harland and Janette Curtis4 Budget Management 51Susan Brandis5 Managing Critical Incidents in Clinical Management in Mental Health Services 67Kevin Gournay6 Public Relations and Communication 80Victoria Maxwell, Debra Lampshire and Samson Tse7 Organisational Changes towards Recovery-Oriented Services 94Samson Tse and Steve Barnett8 Clinical Supervision 115Robert King And Gerry Mullan9 Performance Appraisal and Personal Development 128Hazel Bassett10 Dealing With Stress and Burnout 142Chris Lloyd and Robert King11 Quality Improvement 155Frank P. Deane And Vicki Biro12 Evidence-Based Practice in Mental Health Services: Understanding the Issues and Supporting and Sustaining Implementation 173Robert King and Frank P. DeaneIndex 187