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Being a class act in today's complicated business world demands much more than knowing the correct fork to use. Relaxed dress codes, telecommuting, off-site meetings, cell phone calls, emailing, and multicultural situations provide just a few of the potential landmines that can derail any career. Here's the complete guide to handling sticky situations, embarrassing questions, rude encounters, and faux pas with grace and style.
Mary Mitchell presents training seminars for employees at all levels. She lives in Philadelphia, PA.
Part One: What is a Class Act; Part Two: Learn a Necessary Skill; Part Three: Communicating; Part Four: Life Skills (On and Off the Job); Part Five: Office Opportunities and Minefields; Part Six: Food and Drink; Part Seven: The Class Act is a Gracious Host; Part Eight: The Circle of Life; Part Nine: Difficult Conversations and Faux Pas Rescues; Part Ten: Doing the Right Thing; Index.
