Tony Verheijen is Operations Manager for Afghanistan, South Asia Region at The World Bank. Previously, he was Country Manager for Tunisia, Middle East and North Africa at The World Bank.Katarina Staronova is Associate Professor at the Institute of Public Policy at Comenius University Bratislava. Ibrahim Elghandour is Public Sector Specialist at The World Bank, currently based in Madagascar. Anne-Lucie Lefebvre is Resident Representative of the World Bank in Guinea-Bissau. Previously, she was Senior Public Sector Specialist at the World Bank.

• Part 1: Analytical Framework and Regional Context1. Globalization and the Changing Role of Civil Servants: Towards an Analytical Framework2. Chapter 2: The Middle East and North Africa (MENA) and Globalization Part 2: Civil Servants’ Response to Globalization3. Drilling down on Globalization: Performance Indicators and Rankings as Features of Multi-Level Governance4. Deepening Engagement with International Development Institutions: Impact on Civil Servants5. Trickling Down: Impact of the Global Movement on Open Government Part 3: Conclusion: Growing Impact despite Resilient Filters6. Globalization and Civil Servants: A Response Typology

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