Citizen Charter and Local Service Delivery in Bangladesh

Pranab Kumar Panday, Ph.D., is Professor at the Department of Public Administration, University of Rajshahi, Bangladesh, and Adjunct Professor at Central Queensland University, Australia. He was Senior Fulbright Fellow at Cornell University in the USA in 2012. His main research areas include public policy, social movements, NGOs, social accountability, public sector management, governance, and gender studies. He is Author of thirteen books. His most recent book publications include Gender Responsive Budgeting in South Asia: Experience of Bangladeshi Local Governance, London, UK: Routledge (2021) (with M. Shuvra Chowdhury). Four dozens of his academic articles have appeared in recognized international journals. Shuvra Chowdhury, Ph.D., is Professor at the Department of Public Administration, University of Rajshahi, Bangladesh. Her main areas of academic interest include open data analysis, right to information, grievance redress management, public financial change management, and gender studies. She has published several books and journal articles from noted international publishing houses and journals.

• Chapter 1. Introduction.- Chapter 2: Theoretical and Conceptual Discussion.- Chapter 3: Service Delivery Process: An Analysis of the Content and Context.- Chapter 5: Evaluation of Local Service Delivery: Perceptions of the Service Recipients.- Chapter. 6: Conclusion.