Del 12604 i serien Lecture Notes in Computer Science

Chatbot Research and Design

4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23–24, 2020, Revised Selected Papers

Häftad, Engelska, 2021

AvAsbjørn Følstad,Theo Araujo,Symeon Papadopoulos,Effie L.-C. Law,Ewa Luger,Morten Goodwin,Petter Bae Brandtzaeg

729 kr

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This book constitutes the proceedings of the 4th International Workshop on Chatbot Research and Design, CONVERSATIONS 2020, which was held during November 23-24, 2020, hosted by the University of Amsterdam. The conference was planned to take place in Amsterdam, The Netherlands, but changed to an online format due to the COVID-19 pandemic.The 14 papers included in this volume were carefully reviewed and selected from a total of 36 submissions. The papers in the proceedings are structured in four topical groups: Chatbot UX and user perceptions, social and relational chatbots, chatbot applications, and chatbots for customer service. The papers provide new knowledge through empirical, theoretical, or design contributions.

Produktinformation

Utgivningsdatum2021-02-03
Mått155 x 235 x 13 mm
Vikt359 g
FormatHäftad
SpråkEngelska
SerieLecture Notes in Computer Science
Antal sidor219
FörlagSpringer Nature Switzerland AG
ISBN9783030682873

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Systemvetenskap och AI inom Data och IT
Hårdvara inom Data och IT
Artificiell intelligens inom Data och IT

Chatbot UX and User Perceptions.- Should a Chatbot Disclose Itself? Implications for an Online Conversational Retailer.- Too Informal? How a Chatbot’s Communication Style Affects Brand Attitude and Quality of Interaction.- User Perception of Text-Based Chatbot Personality.- The Ontological Classification of Conversational Agents. An Adaptation of Piaget’s Equilibration Theory.- Show, Don’t Tell. Reflections on the Design of Multi-modal Conversational Interfaces.- Social and Relational Chatbots.- Questions to Loving a Chatbot: Are People Willing to Self-Disclose to a Chatbot.- “I’m Here for You”: Can Social Chatbots Truly Support Their Users? A Literature Review.- Grätzelbot: Social Companion Technology for Community Building among University Freshmen.- Chatbot Applications.- Heuristic Evaluation of COVID-19 Chatbots.- Go to Chapter X to Explore Interactive Narrative on Smart Assistants.- Conversational Agents to Promote Children’s Verbal Communication Skills.- Chatbots for CustomerService.- More than FAQ! Chatbot Taxonomy for Business-to-Business Customer Services.- Customer Service Chatbots: A Qualitative Interview Study into the Communication Journey of Customers.- Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys.