Changing the Way We Manage Change

RONALD R. SIMS is the Floyd Dewey Gottwald Senior Professor of Business Administration in the Graduate School of Business at the College of William and Mary. He holds a doctorate in organizational behavior and consults widely with organizations in the private, public, and not-for-profit sectors. Sims is author or coauthor of more than 75 scholarly and professional articles and more than 20 books. Among his more recent Quorum titles are Organizational Success Through Effective Human Resources Management (2002), The Challenge of Front-Line Management (2000), and Keys to Employee Success in Coming Decades (1999, with John G. Veres III).

• PrefaceIntroduction and OverviewThe Process and People of ChangeUnleashing the Power of Self-Directed Learning by Richard E. BoyatzisEmployee Involvement Is Still the Key to Successfully Managing Change by Serbrenia J. Sims and Ronald R. SimsA Holistic Model for Change Agent Excellence: Core Roles and Competencies for Successful Change Agency by Scott A. Quatro, Erik Hoekstra, and Jerry W. GilleyThe Changing Roles and Responsibilities of Change Agents by Ronald R. SimsGlobal Views and Experiences of ChangeWhy the Bridge Hasn't Been Built and Other Profound Questions in Multicultural OD by Terry R. ArmstrongReconciling the Dynamic of Symbols and Symptoms in Bringing about International Change by Edgar J. RidleyChange CasesChange Management Methods in an Exciting New World of B2B by Ronald R. Sims and William J. MeaPrivatization of Public Utilities Drives Change in Consulting Firms by Kathi MetsayerData Processing to Knowledge Management: Are Information Technology Professionals Still Addressing the Same Change Management Issues? by Gigi G. KellyThe Balanced Scorecard: New Strategy Applications in B2B Commerce by William J. Mea et al.How to Lead to Future Change Knowledge and New Directions for Further Learning About ChangeChanging How Organizations Manage Change from the Inside Out by Andrea B. Bear and Kathleen A. BrehonyChange: Build It In, Just Like Quality! by William I. Sauser, Jr. and Lane D. SauserCreating a New Kind of Conversation: A Consultant's Role in Building Sustainable Change in the New Economy by Ann C. BakerRestorying and Postmodern Organization Theater: Consultation to the Storytelling Organization by Grace Ann Rosile and David M. Boje