JOHN L. MEYER is Professor of Communication at the State University of New York College at Plattsburgh, where he teaches organizational communication, public speaking, and interviewing. He has worked with business through the Champlain Valley Management Club and as a trainer and consultant through ICS, Inc. He has co-authored Get the Right Person for the Job and How to Get the Job You Want and has served actively in the New York State Speech Communication Association, of which he is a former president.CAROLYN C. SHADLE is on the faculty of the State University of New York's Empire State College in Syracuse, where she directs a residency-based management degree program for adult learners. She has been otherwise involved with business through her work with the State University of New York at Buffalo's Center for Management Development, Center for Industrial Effectiveness, and Institute for Work/Family Balance. She is the author of Building Communication Skills. Through ICS, Inc., she trains and consults with business organizations.