Change Your Space, Change Your Culture

REX MILLER, the principal and thought leader for mindSHIFT, is widely recognized in the science of workplace innovation. He is winner of the 2009 CoreNet Global Innovator of the Year award. Rex helped create the mindSHIFT consortium of top executives from America’s largest construction and architecture companies and their unprecedented investigation into how the workplace can create—or undermine—culture shift. They discovered that space, engagement, and culture shift go hand in hand. But until Change Your Space, Change Your Culture, the space-culture connection has been a well-kept secret of major innovators like Google, Cummins Inc., and W.L. Gore. This book reveals how they do it. MABEL CASEY has led Global Marketing and Innovation for Haworth, Inc. since 2006. She and her team are focused on driving Haworth toward deeper alignment with customer needs and exploring how business leaders can utilize their spaces to support the people, culture, and outcomes of their organization. Mabel has more than a decade of executive-level experience in the contract furnishings industry. Haworth improves workplaces with award-winning furniture, interior architecture, and technology solutions to support collaboration, innovation, and culture trans-formations. Research and design drive a deep understanding of agile workplace needs and are at the center of the company’s strategy. MARK Konchar is the Chief of Enterprise Development for Balfour Beatty Construction and leads the company’s national Capability Center team. This team supports the company with research and development, learning, technology improvement, energy performance, public-private partnerships, federal contracting and legislation, strategic marketing and client advocacy. Balfour Beatty Construction is an innovation leader, sits in the top three of US General Contractors and is part of Balfour Beatty, a global investment and infrastructure firm based in London.

• Foreword David Radcliffe ixForeword Mark Layman xiForeword Matthew R. Haworth xiiiIntroduction the From/To Formula xvPart I Why the Workplace Stopped Working 1Chapter 1 Are You Ready to Sail the North Atlantic? 3Chapter 2 The $1 Trillion Black Hole 13Chapter 3 Something Wicked This Way Comes 29Part II What You Must Know About the Workplace That’s Coming 59Chapter 4 What Every Leader Needs to Know about the Future 61Chapter 5 What Every Executive Needs to Know about Millennials 85Chapter 6 Changing Design from PUSH to PULL 103Part III A New View of Space and Culture 115Chapter 7 Using Space to Shape Culture 117Chapter 8 Social and Engaging Design 131Part IV Change Your Space—Transform Your Culture 145Chapter 9 The Untapped Potential of the Workplace 147Chapter 10 They Did It, You Can Too 157Chapter 11 Break Out of Insanity 191Epilogue the Case4Space Approach 205Appendix A Case4Space Core Team 221Appendix B Image Recap of Key Events and Summit Sketch Notes 227Notes 237Bibliography 247Acknowledgments 259Index 263