Change Manager

Tracey Torble is a freelance IT service management consultant and learning designer. She has worked in a variety of organisations in the public and private sectors helping service desk, support and other staff to embrace good practice, including change management. Tracey is a member of the T level panel for Digital Support and Services.

• Overview of the FieldThe Change Manager RoleChange Manager ActivitiesMethods and TechniquesToolsStandards and FrameworksInterfaces and DependenciesCareer Progression and Related RolesCase Studies

'Constructed on practical advice, exploring many of the myths about the IT change manager but delivered with a sense of humour and importantly, a huge dose of realism.'