CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide

Anyone who has worked with Jason Ball or has sat in one of his classes knows that his enthusiasm for collaboration is matched only by his engaging zeal for teaching. Jason currently works for Cisco on the Learning & Certifications team, helping manage all the collaboration certification learning content. He has been operating as a collaboration engineer since 2009 and holds 19 different certifications, including a CCNP Collaboration certification and a Cisco Certified Systems Instructor (CCSI) certification. He has been teaching Cisco Voice, Video, and Collaboration certification courses for as many years as he has been involved with Cisco.  Some of his accomplishments include serving as a subject matter expert (SME), developing certification content, performing installations of many Cisco UCS servers with collaboration VMs, and performing as a consultant and technical instructor for many years as well. He also co-wrote the CCNA Collaboration CIVND 210-065 Official Cert Guide and the CCNP Collaboration Cloud and Edge Solutions CLCEI 300-820 Official Cert Guide for Cisco Press, and he wrote the original CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide for Cisco Press, along with this revision. Jason has two adult children, and he currently resides in Raleigh, North Carolina, with his wife.

• Introduction xxxivPart I AV Fundamentals 3Chapter 1 Introduction to Collaboration 4“Do I Know This Already?” Quiz 4Foundation Topics 6Audio Communication 6Video Communication 8Unified Communication 10Driving Change in the Industry 11Exam Preparation Tasks 13Review All Key Topics 13Define Key Terms 14Q&A 14Chapter 2 Audio Basics 16“Do I Know This Already?” Quiz 17Foundation Topics 19Basic Understanding of Sound 19Analog vs. Digital Signals 23ITU Audio Encoding Formats 27Exam Preparation Tasks 30Review All Key Topics 30Define Key Terms 30Q&A 30Chapter 3 Video Basics 32“Do I Know This Already?” Quiz 33Foundation Topics 35Basic Understanding of Light 35Capturing and Cameras 39Standard Video Codecs 45Video Container Formats and Codecs 47Exam Preparation Tasks 49Review All Key Topics 50Define Key Terms 50Q&A 50Chapter 4 Collaboration Endpoint Components and Environment 52“Do I Know This Already?” Quiz 53Foundation Topics 55Physical Components 55Sound Behavior 57Light Behavior 70Exam Preparation Tasks 81Review All Key Topics 81Define Key Terms 82Q&A 82Chapter 5 Communication Protocols 84“Do I Know This Already?” Quiz 85Foundation Topics 88PSTN Communication 88H.323 Communication 91SIP Communication 95NAT and Firewall Traversal Solutions 102Exam Preparation Tasks 109Review All Key Topics 109Define Key Terms 110Q&A 110Chapter 6 Cisco Solution for Converged Collaboration 112“Do I Know This Already?” Quiz 114Foundation Topics 116Introduction to Cisco Endpoints 116Introduction to Cisco Call Control 119Introduction to Cisco Applications 126Designing a Cisco Collaboration Solution 130Exam Preparation Tasks 146Review All Key Topics 146Define Key Terms 147Command Reference to Check Your Memory 148Q&A 148Part II Endpoints 151Chapter 7 Cisco Unified Communications Phones 152“Do I Know This Already?” Quiz 152Foundation Topics 1547800 Series Phones 1548800 Series Phones 157Software Versions for Phones 160Exam Preparation Tasks 161Review All Key Topics 161Define Key Terms 162Q&A 162Chapter 8 Cisco Telepresence Endpoints 164“Do I Know This Already?” Quiz 165Foundation Topics 167CE Software 167DX Series 171SX Series 172MX Series 176Webex Series 179Webex Desk Series Endpoints 189Exam Preparation Tasks 192Review All Key Topics 192Define Key Terms 193Q&A 193Chapter 9 Endpoint Registration 194“Do I Know This Already?” Quiz 195Foundation Topics 197SIP Registration to the Cisco Unified Communications Manager 197SIP Registration to Expressway Core 218H.323 Registration to the Expressway Core 225Exam Preparation Tasks 229Review All Key Topics 229Define Key Terms 230Command Reference to Check Your Memory 230Q&A 232Chapter 10 Call Settings on Cisco CE Software-Based Endpoints 234“Do I Know This Already?” Quiz 235Foundation Topics 237Calling Options 237Content Sharing Options 246Other Features 248Exam Preparation Tasks 259Review All Key Topics 259Define Key Terms 260Q&A 260Chapter 11 Maintaining Cisco Endpoints 262“Do I Know This Already?” Quiz 262Foundation Topics 264Upgrading Endpoints 264Backing Up and Restoring CE Software-Based Endpoints 270Exam Preparation Tasks 276Review All Key Topics 276Define Key Terms 277Q&A 277Part III Network Requirements for Collaboration Deployments 279Chapter 12 Cisco Core Network Components 280“Do I Know This Already?” Quiz 281Foundation Topics 283LAN, WAN, and Wireless LAN 283Gateways 295Exam Preparation Tasks 302Review All Key Topics 302Define Key Terms 302Q&A 303Chapter 13 Layer 2 and Layer 3 QoS Parameters 304“Do I Know This Already?” Quiz 306Foundation Topics 309QoS-Related Issues 309Class Models for Provisioning QoS 311QoS Requirements 315Traffic Classifications 319Configure and Verify LLQ 322Exam Preparation Tasks 328Review All Key Topics 328Define Key Terms 328Command Reference to Check Your Memory 329Q&A 331Chapter 14 DNS, NTP, and SNMP 332“Do I Know This Already?” Quiz 333Foundation Topics 334DNS Settings 334NTP Settings 339SNMP Settings 340Exam Preparation Tasks 342Review All Key Topics 342Define Key Terms 343Q&A 343Part IV Call Control Mechanisms 345Chapter 15 Cisco Unified Communications Manager Setup 346“Do I Know This Already?” Quiz 347Foundation Topics 349Services 349Enterprise Parameters 353Service Parameters 355Other Settings 357Codec Negotiations Using Regions 364Exam Preparation Tasks 367Review All Key Topics 367Define Key Terms 368Q&A 368Chapter 16 LDAP Integration with Cisco Unified Communications Manager 370“Do I Know This Already?” Quiz 371Foundation Topics 373Application Users and End Users 373Cisco Unified Communications Directory Architecture 376LDAP Synchronization 377LDAP Authentication 389Exam Preparation Tasks 393Review All Key Topics 393Define Key Terms 393Q&A 393Chapter 17 Registering SIP Endpoints to the Cisco Unified Communications Manager 394“Do I Know This Already?” Quiz 395Foundation Topics 397Bulk Administration Tool (BAT) 407Device Onboarding with Activation Codes 414Exam Preparation Tasks 420Review All Key Topics 420Define Key Terms 421Q&A 422Chapter 18 Cisco Unified Communications Manager Call Admission Control (CAC) 424“Do I Know This Already?” Quiz 425Foundation Topics 427Endpoint Addressing 427Call Privileges 435Call Coverage 446Exam Preparation Tasks 454Review All Key Topics 454Define Key Terms 454Q&A 454Chapter 19 Configuring Globalized Call Routing in Cisco Unified Communications Manager 456“Do I Know This Already?” Quiz 457Foundation Topics 458Call Routing and Path Selection 458Digit Manipulation 471Exam Preparation Tasks 473Review All Key Topics 473Define Key Terms 474Q&A 474Part V Edge Services 477Chapter 20 Introduction to Cisco Edge Services 478“Do I Know This Already?” Quiz 479Foundation Topics 480Cisco Expressway 480Cisco Voice Gateway Elements 483Cisco Unified Border Element 485Exam Preparation Tasks 486Review All Key Topics 486Define Key Terms 487Q&A 487Chapter 21 Mobile and Remote Access (MRA) 488“Do I Know This Already?” Quiz 489Foundation Topics 492Requirements for MRA 492Cisco Unified Communications Manager Settings for MRA 498TLS Verify Requirements 501Initializing MRA on Expressway Servers 511Collaboration Traversal Zones and Search Rules 515Device Onboarding with Activation Codes over MRA 518Exam Preparation Tasks 523Review All Key Topics 523Define Key Terms 524Q&A 524Part VI Webex Calling 527Chapter 22 Components of the Webex Solution 528“Do I Know This Already?” Quiz 529Foundation Topics 531Webex Meeting 531Webex Messaging 533Webex Calling 535Exam Preparation Tasks 537Review All Key Topics 538Define Key Terms 538Q&A 538Chapter 23 Adding Users and Devices in the Webex Control Hub 540“Do I Know This Already?” Quiz 541Foundation Topics 543Webex Control Hub Overview 543Methods of Adding Users to Webex Control Hub 556Directory Connector Configuration 566Add Unified IP Phones to Webex Control Hub 570Add Webex Endpoints to Webex Control Hub 575Exam Preparation Tasks 578Review All Key Topics 578Define Key Terms 579Q&A 579Chapter 24 Webex Calling Options 580“Do I Know This Already?” Quiz 581Foundation Topics 583PSTN Options for Webex Calling 583Routers Supporting Local Gateway 588Deployment Scenarios for the Local Gateway 593Exam Preparation Tasks 599Review All Key Topics 599Define Key Terms 599Q&A 599Chapter 25 Webex Calling Features 600“Do I Know This Already?” Quiz 600Foundation Topics 602Admin-Configurable Features 602User-Configurable Features 620Exam Preparation Tasks 629Review All Key Topics 629Define Key Terms 630Q&A 630Chapter 26 Webex Calling Using a Local Gateway 632“Do I Know This Already?” Quiz 633Foundation Topics 635Webex Control Hub Settings 635Router Configuration 644Exam Preparation Tasks 651Review All Key Topics 652Define Key Terms 652Command Reference to Check Your Memory 652Q&A 657Part VII Collaboration Applications 659Chapter 27 Understanding Cisco Unity Connection 660“Do I Know This Already?” Quiz 661Foundation Topics 662Cisco Unity Connection Integration 662Cisco Unity Connection System Settings 666Cisco Unity Connection Call Handlers 667Cisco Unity Connection Call Routing 668Cisco Unity Connection Distribution Lists 670Cisco Unity Connection Authentication Rules 670Cisco Unity Connection Dial Plan 671Exam Preparation Tasks 671Review All Key Topics 671Define Key Terms 672Q&A 672Chapter 28 Cisco Unity Connection End-User and Voice Mailbox 674“Do I Know This Already?” Quiz 675Foundation Topics 677Cisco Unity Connection End-User Templates 677User Templates Basics 681Default Class of Service 683Password Settings and Roles 684Transfer Rules and Greetings 685Call Actions 686Message Actions and Caller Input 687TUI Experience 689Cisco Unity Connection End Users 690Cisco Unity Connection Voice Mailboxes 696Exam Preparation Tasks 698Review All Key Topics 698Define Key Terms 699Q&A 699Chapter 29 Deploying the Webex Application 700“Do I Know This Already?” Quiz 701Foundation Topics 703Webex App Overview 703Register Webex App to Cisco Unified Communications Manager 708Migrate Cisco Jabber Clients to Webex App 715Exam Preparation Tasks 721Review All Key Topics 721Define Key Terms 721Q&A 721Part VIII Troubleshooting Collaboration Components 723Chapter 30 Troubleshooting Endpoints 724“Do I Know This Already?” Quiz 725Foundation Topics 727Accessing Logs on Cisco Unified IP Phones 727Accessing Logs on CE Software-Based Endpoints 729Call Signaling and Quality 734Troubleshooting Cisco Jabber 749Exam Preparation Tasks 753Review All Key Topics 753Define Key Terms 754Q&A 754Chapter 31 Cisco Unified Communications Manager Reports 756“Do I Know This Already?” Quiz 756Foundation Topics 758Dialed Number Analyzer 758CAR Tool 760CDR and CMR Logs on CUCM 763Exam Preparation Tasks 770Review All Key Topics 771Define Key Terms 771Q&A 771Chapter 32 Real-Time Monitoring Tool (RTMT) 772“Do I Know This Already?” Quiz 772Foundation Topics 774Cisco Unified RTMT Overview 774Monitor Systems with RTMT 778Monitor the CUCM with RTMT 783Exam Preparation Tasks 787Review All Key Topics 787Define Key Terms 788Q&A 788Chapter 33 Understanding the Disaster Recovery System 790“Do I Know This Already?” Quiz 790Foundation Topics 792Disaster Recovery System Overview 792Backup Cisco Unified Communications Solutions 794Restore Cisco Unified Communications Solutions 797Exam Preparation Tasks 799Review All Key Topics 799Define Key Terms 799Q&A 799Chapter 34 Monitoring Voicemail in Cisco Unity Connection 800“Do I Know This Already?” Quiz 800Foundation Topics 802Generate Reports on Cisco Unity Connection 802Generate Reports in Cisco Unified Serviceability 808Use Reports for Troubleshooting and Maintenance 810Exam Preparation Tasks 814Review All Key Topics 814Define Key Terms 815Q&A 815Part IX Final Preparation 817Chapter 35 Final Preparation 818Hands-on Activities 818Suggested Plan for Final Review and Study 818Summary 819Part X Exam Updates 821Chapter 36 CCNP and CCIE Collaboration Core (CLCOR) 350-801 Exam Updates 822The Purpose of This Chapter 822News about the Next Exam Release 824Updated Technical Content 824Part XI Appendices 827Appendix A Answers to the “Do I Know This Already?” Quizzes and Q&A Sections 828Glossary 859  Online ElementsPart XII Online AppendicesAppendix B Memory TablesAppendix C Memory Tables Answer KeyAppendix D Study Planner  9780138200947, TOC, 9/26/23