Case Studies in Service Innovation

Inbunden, Engelska, 2012

AvLinda A. Macaulay,Ian Miles,Jennifer Wilby,Yin Leng Tan,Liping Zhao,Babis Theodoulidis

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Case Studies in Service Innovation provides the reader fresh insight into how innovation occurs in practice, and stimulates learning from one context to another.

Produktinformation

Utgivningsdatum2012-05-02
Mått155 x 235 x 18 mm
Vikt550 g
FormatInbunden
SpråkEngelska
SerieService Science: Research and Innovations in the Service Economy
Antal sidor234
Upplaga2012
FörlagSpringer-Verlag New York Inc.
ISBN9781461419716

Tillhör följande kategorier

Affärsutveckling inom Ekonomi och ledarskap
Servicesektorn inom Ekonomi och ledarskap
Affärsförhandlingar inom Ekonomi och ledarskap
Affärsapplikationer inom Data och it

Introduction to the Book.- Introduction to Service Innovation.- Introduction to Business Model Innovation Cases.- Service Innovation in the Chinese Aviation Industry: The Case of Chinese Low Cost Carriers.- Survival by “Servicisation”: A Multiple-case Study of the Taiwanese Video Games Industry.- Innovation in China’s Mobile Multimedia Broadcasting Service.- Optimisation of the Clients’ Warehouse Logistics: A KIBS-type Service in the Manufacturing Context.- Introduction to the Organisation and its Environment Cases.- Public-Private Innovation Network in Knowledge Intensive Services: Co-production or Technological Lock-in? FARMSTAR, a Case Study in Advisory Services for Farmers.- The Role of Boundary Objects in Public-Private Innovation Networks: The Story of Næstved Health School.- A Platform Innovation in Public Service.- Introduction to Innovation Management within an Organisation Cases.- Understanding Drivers of Customer Satisfaction in the Social Housing Sector.- TrusTECH: Innovators in the Field Of Innovation.- Soft Systems Methodology and Innovation.- Achieving Service Innovation through a Health Education Programme.- Introduction to Process Innovation Cases.- A Systems Approach to Housing Repairs.- Opportunities to Improve Health Visiting Services through Lean Thinking.- Including Customer Representatives in the Development of the Service Innovation ‘Model’ for an Insurance Company.- Social Housing Asset Management: An Innovative Approach to Increase Productivity and Performance.- Innovation Perspectives of a Personal Financial Services Call Centre.- Introduction to Technology Innovation Cases.- The Benefit of Knowledge Sharing: A Case Study of a Real Estate Brokerage Service.- Using Virtual World Technology to Deliver Educational Services.- Partnering for Technology-led Innovation to Deliver Enterprise Service Innovation: Ultra High Resolution Seismic Sensing Solution.- Chasing the Long Tail: Growth through Personalised Telecoms Services.-Information Technology-Enabled Business Platforms.- An End-User Friendly Service Delivery Platform for the Public Sector.- Introduction to Cases Illustrating the Driving Forces of Service Innovation.- Circles of Customer Need: A Contribution to Customer-Centric Service Provision in a Local Community.- Towards a Deeper Understanding of Public Sector Innovation.- Involving Customers in the Service Innovation Process.- Public-Private Innovation Networks: The Importance of Boundary Objects, Brokers and Platforms to Service Innovation.- Author Index.