Case Studies in Project, Program, and Organizational Project Management

DRAGAN Z. MILOSEVIC, PhD, PMP, is a retired Professor of Engineering and Technology Management from Portland State University (Oregon). He is a consultant with Rapidinnovation and has worked with companies including Intel, Hewlett-Packard, Boeing, and DaimlerChrysler. He is the author of the Project Management ToolBox (Wiley), which was awarded the 2005 David Cleland Award from PMI.PEERASIT PATANAKUL, PhD, is an Assistant Professor in the School of Technology Management, Stevens Institute of Technology (New Jersey), who has taught and conducted research with several leading companies in the high technology, financial, and telecommunications industries. He has received research grants from NASA and PMI. His works have been published in several international journals and books. Peerasit was a recipient of the prestigious 2007 Transactions Publication Award from IEEE Engineering Management Society.SABIN SRIVANNABOON, PhD, is the Assistant Head of Human Resource Management Program and a faculty member at Sasin GIBA of Chulalongkorn University (Thailand). Prior to joining Sasin, Sabin worked as a program manager for RadiSys and Tektronix, where he was responsible for new product introduction and product redesign projects. Sabin won the 2006 Paper of the Year Award, given by PMI Educational Foundation to recognize excellence in project management research.

• Part I: Case Studies in Project Management. Chapter 1 Introduction.AaronSide Goes to Teams (Dragan Milosevic, Peerasit Patanakul, and Sabin Srivannaboon).Cocable Inc. (Jovana Riddle).A RobustArm Industries’ SledgeHammer (Dragan Milosevic, Peerasit Patanakul, and Sabin Srivannaboon).Another Trojan Horse (Stevan Jovanovic).Call a Truck (Dragan Milosevic, Peerasit Patanakul, and Sabin Srivannaboon).The Project Hand-off Method (Dragan Milosevic, Russ J. Matinelli, and James M. Waddell).Chapter 2 Cultural Aspects of Project Management.Engineering Culture at Beck (Dragan Milosevic, Peerasit Patanakul, and Sabin Srivannaboon).The Jamming (Dragan Milosevic, Peerasit Patanakul, and Sabin Srivannaboon).Chapter 3 Project Management Processes.Special Session (Supachart Iamratanakul and Sabin Srivannaboon).Waterfall Software Development (Osman Osman).Extreme Programming (Mani Ambalan).Do You ZBB (Rabah Kamis)?Chapter 4 Project Integration Management.Abacus Project (Peerasit Patanakul and Jospeph Genduso).Ticketing System (Mathias Sunardi).WRQ Software Development (Peerasit Patanakul and Michael Adams).Chapter 5 Project Scope Management.Workshop: Project Definition (Dragan Milosevic, Peerasit Patanakul, and Sabin Srivannaboon).Work Breakdown Structure as a Skeleton for Integration (Wilson Clark and Dragan Milosevic).Project Anatomy (Joakim Lillieskold and Lars Taxen).Rapid Prototyping (Stevan Jovanovic).Chapter 6 Project Time Management.How Long Does It Take to Catch a Fish – TAD (Ferra Weyhuni)?Workshop: The Jogging Line in Action (Dragan Z. Milosevic, Peerasit Patanakul, and Sabin Srivannaboon).Sequencing (Art Cabanban).The Rolling Wave (Dan Itkes).Schedule Accuracy (Dragan Z. Milosevic, Peerasit Patanakul, and Sabin Srivannaboon).AtlasCom (Dragan Z. Milosevic, Peerasit Patanakul, and Sabin Srivannaboon).Workshop: The Milestone Chart (Dragan Z. Milosevic, Peerasit Patanakul, and Sabin Srivannaboon).Chapter 7 Project Cost Management.The Court House Disaster (Dragan Z. Milosevic, Peerasit Patanakul, and Sabin Srivannaboon).Bad Metrics for Earned Value (Don Hallum).The Museum Company (Jovana Riddle).Workshop: Parametric Estimate (Dragan Z. Milosevic, Peerasit Patanakul, and Sabin Srivannaboon).No Bottom-Up Estimate, No Job (Dragan Z. Milosevic, Peerasit Patanakul, and Sabin Srivannaboon)!Earned Tree Analysis (Dragan Z. Milosevic, Peerasit Patanakul, and Sabin Srivannaboon).Chapter 8 Project Quality Management.Robots Fail Too (Ferra Weyhuni).The Black Belt that is Peaceful (Marie Anne Lamb).Workshop: Project Quality Program (Dragan Z. Milosevic, Peerasit Patanakul, and Sabin Srivannaboon).Chapter 9 Project Human Resource Management.The Bully, Subversive, Prima Donna, etc. (Diane Yates).Startups Born with Conflict (Priya Venugopal).We Do Not Speak the Same Language (Diane Yates).My Job was to Integrate Two Cultures (Dragan Milosevic, Russ J. Matinelli, and James M. Waddell).Rate and Rank (Rhaba Khamis).Chapter 10 Project Communication Management.The Russians Join Us Late at Night (Dragan Milosevic, Russ J. Matinelli, and James M. Waddell).Quest for Clear (Mathias Sunardi).Electronic Medical Record (Mathius Sunardi and Abdi Mousa).Improving Public Health Informatics (Abdi Mousa).A Simple Metric Goes a Long Way (Art Cabanban).Executive Project Metrics (Dragan Z. Milosevic, Peerasit Patanakul, and Sabin Srivannaboon).Chapter 11 Project Risk Management.Risk Policies in Project Russia (Dragan Z. Milosevic, Peerasit Patanakul, and Sabin Srivannaboon).Risk under the Microscope (Ferra Weyahuni).Monte Carlo in Italy (Meghana Rao).Probability and Impact (Jovana Riddle).Chapter 12 Project Procurement Management.The $30,000 Frigidaire (Dragan Z. Milosevic, Peerasit Patanakul, and Sabin Srivannaboon).Mountain of Iron, Mountain of Dollars (Wail Busaid).Part II: Case Studies in Program Management.Chapter 13 Themes of Program Management.KPI (Sabin Srivannaboon, Dragan Z. Milosevic, and Peerasit Patanakul).The Bounding Box Boxes You (Sabin Srivannaboon, Dragan Z. Milosevic, and Peerasit Patanakul).Chapter 14 Program Initiating Process.Business that Operated without Knowing Where Its profits Came from (Dragan Z. Milosevic, Peerasit Patanakul, and Sabin Srivannaboon).Mega Security® (Sabin Srivannaboon, Dragan Z. Milosevic, and Peerasit Patanakul).Chapter 15 Program Planning Process.Quick Release (Dragan Z. Milosevic, Peerasit Patanakul, and Sabin Srivannaboon).The Budica Program (Diane M. Yates and Dragan Z. Milosevic).Best Practices Overview (Sabin Srivannaboon, Dragan Z. Milosevic, and Peerasit Patanakul).Expected the Unexpected (Sabin Srivannaboon, Dragan Z. Milosevic, and Peerasit Patanakul).Chapter 16 Program Executing Process.Program Strike Zone (Sabin Srivannaboon, Dragan Z. Milosevic, and Peerasit Patanakul).Program Map (Sabin Srivannaboon, Dragan Z. Milosevic, and Peerasit Patanakul).Using Tools on a Mercedes (Sabin Srivannaboon and Dragan Z. Milosevic).Chapter 17 Program Monitoring and Controlling Process.I Have Only Three Minutes a Month (Dragan Z. Milosevic, Russ J. Martinelli, and James M. Waddell)!OSSOP (Sabin Srivannaboon, Dragan Z. Milosevic, and Peerasit Patanakul)!That Which Is Not Earned Is Never Valued (Sabin Srivannaboon, Dragan Z. Milosevic, and Peerasit Patanakul).Chapter 18 Program Closing Process and Programs in Action.A Checklist (Sabin Srivannaboon, Dragan Z. Milosevic, and Peerasit Patanakul).General Public Hospital (Peerasit Patanakul and Dragan Z. Milosevi).American Shogun (Bjoern Bierl and Andrea Hayes-Martinelli).Planet Orbits (Peerasit Patanakul and Dragan Z. Milosevic).ConSoul Software (Andrea Hayes-Martinelli and Dragan Z. Milosevic).Part III: Case Studies in Organizational Project Management.Chapter 19 Alignment and Portfolio Management.LorryMer Information Technology (Sabin Srivannaboon and Dragan Z. Milosevic).Who Owns the Portfolio (Dragan Z. Milosevic and Peerasit Patanakul).Our Portfolio Stinks (Dragan Z. Milosevic, Peerasit Patanakul, and Sabin Srivannaboon).Chapter 20 Standardized Methodologies.Standardized Program Risk Management (Peerasit Patanakul, Sabin Srivannaboon, and Dragan Z. Milosevic).Go with the Template Always (Murugappan Chettiar).We Do Not Need Standard Methodology (Peerasit Patanakul, Sabin Srivannaboon, and Dragan Z. Milosevic).Joy Knows How to Defend (Dragan Z. Milosevic, Peerasit Patanakul, and Sabin Srivannaboon).Chapter 21 Competencies of Project Managers and Project Management Office (PMO).They Are Business Leader at Spotlight Corporation (Peerasit Patanakul and Dragan Z. Milosevic).The Program Management Office (Sabin Srivannaboon and Dragan Z. Milosevic).We Go One Step at a Time (James Schneidmuller and Peerasit Patanakul).Chapter 22 Information Systems, Organization, and Metrics.Is It Information Systems That We Need (Peerasit Patanakul and Sung Han)?Spreadsheet is Everything (Peerasit Patanakul, Sabin Srivannaboon, and Dragan Z. Milosevic).R&D and Operations: How to Make Them Talk (Priya Venugopal)?Bluedogs USA (Nicolas Charpenel).Point of Contact (Peerasit Patanakul, Sabin Srivannaboon, and Dragan Z. Milosevic).Chapter 23 Organizational Culture and Project Culture.What Help Us Come This Far (Peerasit Patanakul, Sabin Srivannaboon, and Dragan Z. Milosevic).Is It Standard Methodology That We Need (Peerasit Patanakul, Sabin Srivannaboon, and Dragan Z. Milosevic)?Chapter 24 Organizational Project Management in Action.Let’s Go All The Way (James Staffan and Peerasit Patanakul).Are We Ready for Project Portfolio Management (Brian McCabe and Peerasit Patanakul).INDEX.

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