Business Process Outsourcing

The Competitive Advantage

Inbunden, Engelska, 2004

Av Rick L. Click, Thomas N. Duening, Click, Duening, Rick L Click, Thomas N Duening

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Business Process Outsourcing (BPO) is becoming the new revolution as company's of all sizes are seeking to take advantage of this source of competitive advantage.This book provides a step-by-step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations.* Discusses both the how and why of business process outsourcing with a straightforward "how to" approach.* Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative.* Empowers businesses of all sizes to take advantage of this all-encompassing business revolution.

Produktinformation

Utgivningsdatum2004-11-09
Mått162 x 233 x 23 mm
Vikt481 g
FormatInbunden
SpråkEngelska
Antal sidor241
FörlagJohn Wiley & Sons Inc
ISBN9780471655770

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Foreword. Preface.Acknowledgments.PART ONE: BPO Overview.CHAPTER 1: What Is So Revolutionary about BPO?CHAPTER 2: Who Is Using BPO and How?PART TWO: To BPO or Not to BPO?CHAPTER 3: Identify and Select the BPO Opportunity.CHAPTER 4: Identify and Manage the Costs of BPO.PART THREE: BPO Vendor Selection.CHAPTER 5: Identify and Select a BPO Vendor.CHAPTER 6: BPO Contracts.PART FOUR: Executing an Outsourcing Project.CHAPTER 7: Managing the BPO Transition.CHAPTER 8: Managing the Buyer–Vendor Relationship.CHAPTER 9: Infrastructure Considerations and Challenges.CHAPTER 10: Business Risks and Mitigation Strategies.PART FIVE: The Future of BPO.CHAPTER 11: Future Potential for BPO.Endnotes.Index.