Business Process Improvement

Jonah C. Pardillo received her degree for Masters in Business Administration from University of the East, Philippines. Her bachelor was also earned from University of the East. Currently, she is affiliated at University of Mansford, California, USA. She has professorial experience and teaches several business courses in undergrad from Far Eastern University, Technological Institute of the Philippines, Manila Business College, Global Reciprocal College. Further, she was also a Content developer for undergrad and graduate business subjects. Aside from academic experience, she also manages her own business.

• Chapter 1 Introduction to Business Process Improvement Chapter 2 Key Performance Indicators Chapter 3 Business Process Mapping Chapter 4 Digital Transformation in Improving Business Processes Chapter 5 Training Employees on Continuous Improvement Chapter 6 Measuring and Managing Process Performance Chapter 7 Implementing Change Management Chapter 8 Leadership in Driving Continuous Process Improvement Chapter 9 Ethics and Corporate Social Responsibility in Business Process Chapter 10 Future Trends in Business Process Improvement