Business Performance Measurement

Andy Neely is Deputy Director of the ESRC/EPSRC AIM Research Initiative, Professor of Operations Strategy and Performance at Cranfield School of Management, and Visiting Professor of Operations Management at London Business School.

• List of figures and tables; Introduction Andy Neely; Part I. Performance Measurement - Functional Analyses and Theoretical Foundations: 1. Accounting performance measurement: a review of its purposes and practices David Otley; 2. Measuring marketing performance: research practice and challenges Bruce Clark; 3. Performance measurement: the operations management perspective Andy Neely; 4. Measuring performance: the supply-chain management perspective Douglas Lambert and Michael Knemeyer; 5. Finding performance: the new discipline in management Marshall Meyer; 6. A conceptual and operational delineation of performance Michel Lebas and Ken Euske; Part II. Performance Measurement - Frameworks and Methodologies: 7. Performance measurement frameworks: a review Andy Neely, Mike Kennerley and Chris Adams; 8. Beyond budgeting to the adaptive organisation Jeremy Hope; 9. Theoretical conditions for validity in accounting performance measurement Hanne Nørreklit, Lennart Nørreklit and Falconer Mitchell; 10. The validity of measurement frameworks: measurement theory Stephen Pike and Goran Roos; Part III. Performance Measurement - Practicalities and Challenges: 11. Choosing marketing dashboard metrics Tim Ambler and John Roberts; 12. Risk in performance measurement Andrew Likierman; 13. Measuring knowledge work Rob Austin and Pat Larkey; 14. Measuring innovation performance Rita Katila; 15. Context-based measurement Graham Clark and Tony Powell; Part IV. Performance Measurement in Public Services: 16. Measuring the performance of England's primary school teachers: purposes, theories, problems and tensions Andrew Brown; 17. Police performance: sovereignty, discipline and governmentality Paul Collier; 18. The development of composite indicators to measure healthcare performance Rowena Jacobs, Peter Smith and Maria Goddard; 19. Perversity in public service performance measurement Mike Pidd; Part V. Performance Measurement - Emerging Issues and Enduring Questions: 20. Does pay for performance really motivate employees? Margit Osterloh and Bruno Frey; 21. Anomalies of measurement: when it works, but should not Rob Austin and Jody Hoffer Gittel; 22. Loosely coupled performance measurement systems Thomas Ahrens and Chris Chapman; Index.