Business of Managing Emotions

Manjiri Gokhle Joshi is CEO, Global Talent Track (GTT), a company specializing in training and CSR projects, with the mission to make India employable.She has a master’s degree in Mega-Project Management from Said Business School, University of Oxford. Prior to this, Manjiri and her husband Abhay Joshi co-founded Elephant Connect, helping students and professionals transform their lives through school and university education and leadership training.In 2016, Manjiri was one of the 12 professionals among 13,000 applicants selected by LinkedIn and Virgin Media to assist Virgin Founder Richard Branson judge, select and mentor entrepreneurs for a UK-wide contest for a 1-million-pound fund across the UK.In 2009, she co-founded Maya CARE, a charity, working with senior citizens. She is a recipient of the British High Commission Chevening Scholarship (2006). She has authored four other books: Inspired, lessons from 23 contemporary inspirational leaders (co-author Dr Ganesh Natarajan), 2006; Crushes, Careers and Cell Phones, Foreword by former Miss Universe Sushmita Sen, 2011; Bosses of the Wild: Lessons from the Corporate Jungle, Foreword by Mr K.V. Kamath, Chairman, ICICI Bank, 2013 and Maya, Foreword by Shabana Azmi, 2016. Among her past assignments are Learning and Development Specialist and Head, Project Management (Primal) at Informa PLC, London; Programme Manager, GlobalLogic, UK; National Management and Head, Corporate Communication, ICICI Lombard, Mumbai; Head, Contact Centre and Head, Human Resources, Zensar BPO; About the Authors 229 Assistant Editor, Dataquest, New Delhi and a reporter with the Indian Express.Manjeet Singh has over decade of project consulting experience with brands such as Zensar Technologies, Marks & Spencer, Amazon, Harvey Nichols, Debenhams and Burberry in London. Founder of Yoviva Ltd, his vision is to help people transform their mindset to play beyond their comfort zone through coaching. Manjeet has a master’s degree in business from Pune University and holds an associate coach certification from International Coach Federation. Manjeet started his professional career working in a call centre during his university days, where he was introduced to the world of selling and coaching. Manjeet Singh has over decade of project consulting experience with brands such as Zensar Technologies, Marks & Spencer, Amazon, Harvey Nichols, Debenhams and Burberry in London. Founder of Yoviva Ltd, his vision is to help people transform their mindset to play beyond their comfort zone through coaching. Manjeet has a master’s degree in business from Pune University and holds an associate coach certification from International Coach Federation. Manjeet started his professional career working in a call centre during his university days, where he was introduced to the world of selling and coaching.Manjiri Gokhle Joshi is CEO, Global Talent Track (GTT), a company specializing in training and CSR projects, with the mission to make India employable.She has a master’s degree in Mega-Project Management from Said Business School, University of Oxford. Prior to this, Manjiri and her husband Abhay Joshi co-founded Elephant Connect, helping students and professionals transform their lives through school and university education and leadership training.In 2016, Manjiri was one of the 12 professionals among 13,000 applicants selected by LinkedIn and Virgin Media to assist Virgin Founder Richard Branson judge, select and mentor entrepreneurs for a UK-wide contest for a 1-million-pound fund across the UK.In 2009, she co-founded Maya CARE, a charity, working with senior citizens. She is a recipient of the British High Commission Chevening Scholarship (2006). She has authored four other books: Inspired, lessons from 23 contemporary inspirational leaders (co-author Dr Ganesh Natarajan), 2006; Crushes, Careers and Cell Phones, Foreword by former Miss Universe Sushmita Sen, 2011; Bosses of the Wild: Lessons from the Corporate Jungle, Foreword by Mr K.V. Kamath, Chairman, ICICI Bank, 2013 and Maya, Foreword by Shabana Azmi, 2016. Among her past assignments are Learning and Development Specialist and Head, Project Management (Primal) at Informa PLC, London; Programme Manager, GlobalLogic, UK; National Management and Head, Corporate Communication, ICICI Lombard, Mumbai; Head, Contact Centre and Head, Human Resources, Zensar BPO; About the Authors 229 Assistant Editor, Dataquest, New Delhi and a reporter with the Indian Express.

• PrefaceAcknowledgementsThree-dimensional Emotion Management (3-DEM) FrameworkThe Triangle of Emotion ManagementWhat Is the Outcome You Want to Achieve?Survey Results and AnalysisLoveThe Manifestation of Love and BeautyAnalysing Love at the WorkplaceThe Solution Matrix—3-DEM Applied to LoveFearDepicting ‘Fear’ in the ArtsThe Science Behind FearBackgroundThe StakeholdersSituation DiagnosisThe Solution MatrixTools/Tips/WorksheetsQuestion QuotientCourageThe Manifestation of Courage at the WorkplaceAnalysing Courage at the WorkplaceAngerBackground/OverviewDepicting Anger in the ArtsThe Science Behind AngerThe Solution MatrixTools/Tips/WorksheetsLet’s PlayQuestion QuotientLaughterBackground/OverviewThe Solution MatrixBenefits of Humour at WorkIntroducing Humour at the WorkplaceDisgustThe Manifestation of DisgustThe Solution Matrix—3-DEM Applied to DisgustManagement Science and DisgustWonderWonder in the ArtsWonder Explained in ScienceWhy Has This Curiosity Diminished?How Hungry Are You with Curiosity?The Solution MatrixTools/Tips/WorksheetsQuestion QuotientSorrowSorrow in the ArtsSorrow Explained by ScienceThe Solution MatrixManaging Sad EmotionsQuestion QuotientPeaceThe Manifestation of Peace at the WorkplaceThe Solution Matrix—3-DEM Applied to PeaceConclusion: The Journey Towards the Anti-fragile

‘The book uses true workplace stories to help professionals overcome four debilitating emotions—fear, sorrow, anger and disgust—and leverage the more positive emotions of love, courage, wonder and humour to achieve what we all yearn for as we strive for excellence in performance.’