Business Models and People Management in the Indian IT Industry

Ashish Malik is Lecturer at Newcastle Business School, University of Newcastle, Australia. Chris Rowley is Professor at Cass Business School, City University, UK, HEAD Foundation Singapore and Griffith Business School, Griffith University, Australia.

• Part I: Human Capital Issues in the Indian IT Industry 1. Profiting from people management practices: An introduction 2. Context and evolution of the Indian IT Industry 3. Skills, Strategy and People Management in the IT Industry 4. HRM and Firm Performance: The Case of Indian IT/BPO Industry 5. Orchestrating Human Capital in the Indian IT Service Market: From Entrepreneurial Management to Professional Management 6. Innovative HR Practices: Evidence from three IT Software Services Organisations 7. Innovative People Management Approaches from three Software Research and Product Development Firms Part II: Reflective Practice: Practitioner Insights 8. Managing People in an IT Software Services Environment 9. Managing People in an IT Product and Research and Development Environment10. Process Consulting and Adaptations of Organisation Development in the IT Industry 11. Senior Management Mentoring and Coaching for Exploration and Exploitation 12. The World’s Largest ‘ideaprenurship™’ –Putting Employees First so the Customer Never Feels Second! 13. Towards an Integrated Model of Human Capital Management in the Indian IT Industry

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