SANDRA E. BELANGER is Head of the Academic Services and Co-Unit Head of the Merged Reference Unit at the San Jose State University Library. She is sole author of Better Said and Clearly Written, also published by Greenwood.SUSAN LEE KENDALL is a reference librarian and government publications coordinator at the Dr. Martin Luther King Jr. Library. She is an active member in the government publications library community.TOBY LEIGH MATOUSH is Reference/Instruction Librarian and Assistant Professor at San Jose State University. She is also Library Liaison to the University's Department of Organization and Management. Her research focus is in information competency for minority and at-risk groups, and Japanese popular culture.YUHFEN DIANA WU is Reference and Instruction Librarian, Business and Economics liaison at the San Jose State University Library. She is the VP/President Elect of the Chinese American Librarian Association, which is an affiliate of the American Library Association. Her research areas are business information competency and multilingual access.

• Preface Introduction Research Guides Research Resources Information Sources Communication Skills Written Communication Oral Communication Name Index Title Index Subject Index

"This is a welcome addition to the bibliographic literature for business research, offering annotated entries for research guides, electronic databases, associations, sources on usage, and sources on effective written and oral communication. Broad categories are subdivided into more specific categories of communication, making this work both a useful guide to the literature and a convenient checklist for specific written documents and oral communication applications....Recommended. Lower-level undergraduates through graduate students, two-year technical program students, general readers, and professionals/practitioners." - Choice

SANDRA E. BELANGER is Head of the Academic Services and Co-Unit Head of the Merged Reference Unit at the San Jose State University Library. She is sole author of Better Said and Clearly Written, also published by Greenwood.SUSAN LEE KENDALL is a reference librarian and government publications coordinator at the Dr. Martin Luther King Jr. Library. She is an active member in the government publications library community.TOBY LEIGH MATOUSH is Reference/Instruction Librarian and Assistant Professor at San Jose State University. She is also Library Liaison to the University's Department of Organization and Management. Her research focus is in information competency for minority and at-risk groups, and Japanese popular culture.YUHFEN DIANA WU is Reference and Instruction Librarian, Business and Economics liaison at the San Jose State University Library. She is the VP/President Elect of the Chinese American Librarian Association, which is an affiliate of the American Library Association. Her research areas are business information competency and multilingual access.

• Preface Introduction Research Guides Research Resources Information Sources Communication Skills Written Communication Oral Communication Name Index Title Index Subject Index

"This is a welcome addition to the bibliographic literature for business research, offering annotated entries for research guides, electronic databases, associations, sources on usage, and sources on effective written and oral communication. Broad categories are subdivided into more specific categories of communication, making this work both a useful guide to the literature and a convenient checklist for specific written documents and oral communication applications....Recommended. Lower-level undergraduates through graduate students, two-year technical program students, general readers, and professionals/practitioners." - Choice

SANDRA E. BELANGER is Head of the Academic Services and Co-Unit Head of the Merged Reference Unit at the San Jose State University Library. She is sole author of Better Said and Clearly Written, also published by Greenwood.SUSAN LEE KENDALL is a reference librarian and government publications coordinator at the Dr. Martin Luther King Jr. Library. She is an active member in the government publications library community.TOBY LEIGH MATOUSH is Reference/Instruction Librarian and Assistant Professor at San Jose State University. She is also Library Liaison to the University's Department of Organization and Management. Her research focus is in information competency for minority and at-risk groups, and Japanese popular culture.YUHFEN DIANA WU is Reference and Instruction Librarian, Business and Economics liaison at the San Jose State University Library. She is the VP/President Elect of the Chinese American Librarian Association, which is an affiliate of the American Library Association. Her research areas are business information competency and multilingual access.

• Preface Introduction Research Guides Research Resources Information Sources Communication Skills Written Communication Oral Communication Name Index Title Index Subject Index

"This is a welcome addition to the bibliographic literature for business research, offering annotated entries for research guides, electronic databases, associations, sources on usage, and sources on effective written and oral communication. Broad categories are subdivided into more specific categories of communication, making this work both a useful guide to the literature and a convenient checklist for specific written documents and oral communication applications....Recommended. Lower-level undergraduates through graduate students, two-year technical program students, general readers, and professionals/practitioners." - Choice