Building the Successful Veterinary Practice, Programs and Procedures

Thomas E. Catanzaro, DVM, MHA, FACHE, and diplomate of the American College of Healthcare Executives, is the first veterinarian to receive board certification from the American College of Healthcare Executives. He has 30 years of experience as a practitioner, a hospital services director for AAHA, and a consultant. Widely published and in demand as a speaker, Catanzaro addresses areas of skill that are not usually included in a veterinarian's formal education.

• PrefaceIntroductionThe New American Veterinary Practice: Why It Requires as Much Training as Medicine and SurgeryNew Clients and Their Bond to the Practice: Getting Them and Ensuring Their ReturnMedical Records: Continuity of Care for Pride and ProfitUsing the Program-Based Budgeting ProcessEstablishing a Community Market Niche: Internal Promotion Adds Value to ServicePerformance Planning in Lieu of Appraisals: Report Cards Are Dead-Say Thank You Specifically and OftenThe Future Is Leadership: Vision and Belief for TomorrowAppendices: Internal Practice Promotion IdeasRecognition Program InquirySample Medical Record FormsVeterinary Business Plan DevelopmentFiscal Report Formats with Sample Budget FormatChart of AccountsCharts and Graphs for Fiscal Trends AssessmentSupervisors-Planned Performance SystemTelemarketing Scripts