Building the Successful Veterinary Practice, Leadership Tools

Thomas E. Catanzaro, DVM, MHA, FACHE, and diplomate of the American College of Healthcare Executives, is the first veterinarian to receive board certification from the American College of Healthcare Executives. He has 30 years of experience as a practitioner, a hospital services director for AAHA, and a consultant. Widely published and in demand as a speaker, Catanzaro addresses areas of skill that are not usually included in a veterinarian's formal education.

• IntroductionNurturing Your Leadership CompetenciesSkill Is Not EnoughThe Competencies IcebergRedesigning LeadershipReviewChapter One The Foundation: Attitude of a LeaderDefinition of a Team PlayerPersonal Roles in the TeamListening SkillsHow to Build a TeamThe Infinity ModelThe Values of GranddadReviewChapter Two The Framework: Skills of LeadershipDefinition of LeadershipTraits of LeadershipLeadership PrinciplesLeadership Skills for Veterinary PracticesEvaluating Your Leadership Qualities (LQ)CommitmentOTeam TPRO Evaluation SurveyThe Framework FlowReviewChapter Three Closing in the Structure: The Glue to Hold It TogetherStyles of LeadershipThe Leader's Management ChecklistDesigning Recognitions and RewardsThe Importance of Effective CommunicationPlanning Should Mean Putting It Together RightA New Method for Staff EvaluationReviewChapter Four Inside Finishing: Sharing the Vision and Power with OthersContinuous Quality ImprovementThe Pillars of CQI ExcellenceThe Only Constant Is ChangeThree-Stage Planning ProcessAbuse and Neglect of the CQI ProcessQuality TransformationCQI ChecklistsValue Management with Continuous Quality ImprovementReviewAppendix A Leadership Calibration InstrumentsAppendix B Leadership Skills Handout